Thomas A Lilly IV
Bend,OR
Summary
13 Years in the Heavy Duty Aftermarket, which helped me become a Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational tasks and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
15
15
years of professional experience
Work History
Area Manager of Operations
FleetPride Inc.
06.2023 - 05.2024
- Led a team of 65 to achieve company goals and exceed targets, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Area Manager of Operations
FleetPride Inc.
08.2022 - 06.2023
- Led a team of 40 to achieve company goals and exceed targets, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Assistant Area Manager of Operations
FleetPride Inc.
09.2021 - 08.2022
- Assist Area Manager with the following.
- Led a team of 40 to achieve company goals and exceed targets, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Branch Manager
FleetPride Inc.
05.2018 - 09.2021
- Led a team of 7 to achieve company goals and exceed targets, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Operational Project Manager
FleetPride Inc.
10.2017 - 05.2018
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Branch Manager
FleetPride Inc
09.2016 - 09.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Assistant Branch Manager
FleetPride Inc.
11.2015 - 09.2016
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Counter Parts Sales Representative
FleetPride Inc.
03.2015 - 11.2015
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Distribution Center Lead
FleetPride Inc.
08.2014 - 03.2015
- Kept up consistent workflow within outbound operational standards.
- Oversaw picking, stocking and receiving procedures.
- Trained staff on best practices for warehouse operations, leading to improved team performance and efficiency.
- Increased overall productivity by identifying bottlenecks in the distribution process and addressing them with appropriate solutions.
- Implemented safety protocols, resulting in a significant decrease in workplace accidents and injuries.
- Coordinated daily order fulfillment in fast-paced receiving and shipping environment.
Warehouse Delivery Driver
FleetPride Inc.
09.2010 - 08.2014
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Assisted in training new hires on proper procedures for loading/unloading trucks as well as navigating routes efficiently.
- Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
- Ensured timely deliveries by effectively communicating with dispatchers, customers, and team members.
- Increased safety awareness by conducting regular vehicle inspections and reporting any issues promptly.
Warehouse
Adam Nutrition
07.2009 - 08.2010
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Education
Bachelor of Science - Business
University of Phoenix
Ontario, CA01.2014
High School Diploma -
Glendora High School
Glendora, CA06.2009
Skills
- Relationship building and management
- Operations Management
- Controlling costs
- Staff Training and Development
- Goals and performance
- Process Improvement
Timeline
Area Manager of Operations
FleetPride Inc.
06.2023 - 05.2024
Area Manager of Operations
FleetPride Inc.
08.2022 - 06.2023
Assistant Area Manager of Operations
FleetPride Inc.
09.2021 - 08.2022
Branch Manager
FleetPride Inc.
05.2018 - 09.2021
Operational Project Manager
FleetPride Inc.
10.2017 - 05.2018
Branch Manager
FleetPride Inc
09.2016 - 09.2017
Assistant Branch Manager
FleetPride Inc.
11.2015 - 09.2016
Counter Parts Sales Representative
FleetPride Inc.
03.2015 - 11.2015
Distribution Center Lead
FleetPride Inc.
08.2014 - 03.2015
Warehouse Delivery Driver
FleetPride Inc.
09.2010 - 08.2014
Warehouse
Adam Nutrition
07.2009 - 08.2010
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Glendora High School
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