Thomasa Looking Horse
Howes,SD
Summary
Adept at fostering positive customer experiences and exceeding sales targets, I leveraged my strong work ethic and customer service skills at Ltm Cstore Takini. My proficiency in food safety and sanitation, coupled with a knack for collaborative problem-solving, significantly contributed to the team's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deli Clerk
Ltm Cstore Takini
11.2023 - 02.2024
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Summer Youth Supervisor
Oyate Connections
11.2009 - 11.2010
- Implemented structured schedules to maintain order and promote a positive environment for participants.
- Served as a mentor, providing guidance on personal goals and aspirations while supporting educational advancement efforts.
- Ensured safety of all participants through strict adherence to established guidelines and protocols.
- Facilitated workshops on various topics such as leadership skills or healthy lifestyles, enriching participant knowledge in these areas while encouraging personal growth.
- Led team-building exercises, enabling youths to develop strong interpersonal skills and camaraderie among peers.
- Established rapport with youths, fostering trusting relationships and open communication.
- Monitored youth progress, providing timely feedback to parents or guardians regarding milestones or areas needing improvement.
- Managed administrative tasks efficiently, maintaining accurate records of attendance, incidents, and achievements throughout the program duration.
- Contributed to the overall success of the organization by maintaining a high level of professionalism and dedication to the well-being of all youths under supervision.
- Mediated conflicts between youths, teaching valuable conflict resolution skills as well as promoting a harmonious atmosphere within the program.
- Supported management in program development for improved youth experiences and personal growth.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Utilized grant writing skills to secure additional program funding.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier/deli
Ltm Eagle Butte
08.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
Housekeeper
Days in Rapid City
11.2005 - 11.2008
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Na -
Cheyenne Eagle Butte High School
Eagle Butte, SD12.2004
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Safe Food Handling Practices
- Cleaning and sanitizing
- Food Preparation
- Safe Food Handling
- Equipment safety
- Organizational abilities
- Food preparations
- Hospitality service expertise
- Flexible Schedule
- Work Area Maintenance
- Proper food handling
- Pricing and shelf labeling
- Platter and Tray Preparation
- Cash Handling
- Register operations
- Cooking
- Payroll Processing
- Hospitality and accommodation
- Teamwork and Collaboration
Certification
Food handlers
Timeline
Deli Clerk
Ltm Cstore Takini
11.2023 - 02.2024
Cashier/deli
Ltm Eagle Butte
08.2021 - 07.2022
Summer Youth Supervisor
Oyate Connections
11.2009 - 11.2010
Housekeeper
Days in Rapid City
11.2005 - 11.2008
Food handlers
Na -
Cheyenne Eagle Butte High School
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