Thomas C Poland Jr
Orlando,FL
Summary
industry respected for sales and service skills unparalled customer loyalty, held many industry positions since 1965
Overview
17
17
years of professional experience
Work History
Mechanic Customer Service
Full Circle Cycle
Orlando, FL
03.2023 - 08.2024
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Kept detailed records of repairs, labor involved and parts used.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Customer Service Representative
Shooters World
Orlando, FL
09.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Bicycle Sales and Service
Adventure Cycling And Fitness
Winter Springs, FL
08.2017 - 04.2018
- Assisted customers with product selection and order placement.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Developed strong relationships with customers through regular follow-up contact.
- Analyzed customer feedback to improve service quality standards.
- Fostered relationships with customers to expand customer base and retain business.
Bicycle Service and Sales
Davids World Cycle
Altamonte Springs, FL
12.2012 - 05.2017
- Provided sales help and service help for customers , fitted products for customers provided timely service on customers products maintained product displays and work areas maintained accurate information about provided service.
- Assisted customers with product selection and order placement.
- Resolved customer issues promptly and professionally.
- Developed strong relationships with customers through regular follow-up contact.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Manager
East Providence Cycle
East Providence, RI
07.2007 - 11.2012
- responsible for intake and record keeping for service work on customers products assigned work to other employees attended service training schools and seminars. responsible for opening and closing store and training of new employees represented the store at charity events and taught customers service classes.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
East Providence High School
East Providence, RI06-1969
bicycle service
Park Tool
Washington, DCSkills
- Work Order Management
- Troubleshooting
- Hydraulic Repair
- Hand and power tools
- System Upgrades
- Mechanical Systems
service training
- have attended numerous industry sales and service seminars
Timeline
Customer Service Representative
Shooters World
09.2023 - 11.2023
Mechanic Customer Service
Full Circle Cycle
03.2023 - 08.2024
Bicycle Sales and Service
Adventure Cycling And Fitness
08.2017 - 04.2018
Bicycle Service and Sales
Davids World Cycle
12.2012 - 05.2017
Customer Service Manager
East Providence Cycle
07.2007 - 11.2012
High School Diploma -
East Providence High School
bicycle service
Park Tool
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