Thomas Huddleston
Cincinnati
Summary
Adept at fostering client relationships and driving sales, I leveraged interpersonal skills and sales expertise at Oaks Automotive to consistently exceed targets. By implementing innovative sales strategies and excelling in customer service, I significantly enhanced client satisfaction and retention. My approach combines effective communication with a deep understanding of product offerings, contributing to sustained business growth.
Overview
8
8
years of professional experience
Work History
Sales Representative
Oaks Automotive
Withamsville
01.2024 - Current
- Developed strong client relationships for long-term loyalty and repeat business.
- Collaborated with management teams to create compelling sales presentations, boosting client interest.
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Iauto & Triumph Cincinnati
Cincinnati, Ohio
03.2020 - 01.2024
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Operations Manager
Wolverine Wireless
Cincinnati, OH
02.2017 - 03.2020
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Conducted market analysis for informed decision-making and resource allocation.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Administrator
EMCOR
Blue Ash, OH
12.2016 - 12.2017
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported Service Teams team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
Education
High School Diploma -
Amelia High School
Amelia, OH08-2011
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Product and service sales
- Customer retention
- Client service
Timeline
Sales Representative
Oaks Automotive
01.2024 - Current
Sales Representative
Iauto & Triumph Cincinnati
03.2020 - 01.2024
Operations Manager
Wolverine Wireless
02.2017 - 03.2020
Operations Administrator
EMCOR
12.2016 - 12.2017
High School Diploma -
Amelia High School