Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Huddleston

Cincinnati

Summary

Adept at fostering client relationships and driving sales, I leveraged interpersonal skills and sales expertise at Oaks Automotive to consistently exceed targets. By implementing innovative sales strategies and excelling in customer service, I significantly enhanced client satisfaction and retention. My approach combines effective communication with a deep understanding of product offerings, contributing to sustained business growth.

Overview

8
8
years of professional experience

Work History

Sales Representative

Oaks Automotive
01.2024 - Current
  • Developed strong client relationships for long-term loyalty and repeat business.
  • Collaborated with management teams to create compelling sales presentations, boosting client interest.
  • Increased customer engagement by implementing personalized follow-up strategies.
  • Conducted market research to identify new opportunities for product offerings.
  • Negotiated contracts to secure favorable terms for both company and clients.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Sales Representative

Iauto & Triumph Cincinnati
03.2020 - 01.2024
  • Developed strong client relationships for long-term loyalty and repeat business.
  • Increased customer engagement by implementing personalized follow-up strategies.
  • Conducted market research to identify new opportunities for product offerings.
  • Negotiated contracts to secure favorable terms for both company and clients.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Operations Manager

Wolverine Wireless
02.2017 - 03.2020
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Conducted market analysis for informed decision-making and resource allocation.
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Operations Administrator

EMCOR
12.2016 - 12.2017
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Supported Service Teams team by handling all administrative tasks.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
  • Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.

Education

High School Diploma -

Amelia High School
Amelia, OH
08-2011

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Product and service sales
  • Customer retention
  • Client service

Timeline

Sales Representative

Oaks Automotive
01.2024 - Current

Sales Representative

Iauto & Triumph Cincinnati
03.2020 - 01.2024

Operations Manager

Wolverine Wireless
02.2017 - 03.2020

Operations Administrator

EMCOR
12.2016 - 12.2017

High School Diploma -

Amelia High School

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Thomas Huddleston