Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Thomasena Anderson-Pryear

Tallahassee

Summary

I'm 25 now, and have been working in customer service positions since I was 17 years old. Over the years, I developed essential skills that allow me to give every customer an experience vs a transaction. I am reliable, respectful, intelligent, and I always prove to exceed what is expected from me. I am not just any regular worker, I am a valuable asset to any company I work for.

Overview

7
7
years of professional experience

Work History

Leasing Agent

Trinity Property Consultants
12.2024 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Scan and sort all mail and packages.

Customer Service Representative

Chick-fil-A Restaurants
03.2024 - 12.2024

Managed and trained new workers for 6 months while working there. Mastered cash handling, counting, cashiering, working in fast-paced environments.

Housekeeper

Aloft
06.2023 - 01.2024
  • As a housekeeper, I renewed and rejuvenated guests rooms
  • I thoroughly cleaned tubs, toilets, sinks, and floors
  • I professionally prepare their beds, replacing ALL linens
  • I assure each guest a comfortable, well-kept, and well decorated room

Team Leader

Zaxby's
11.2022 - 05.2023
  • As the only team lead, I made sure the shifts ran smoothly by assisting with manager duties
  • Including performing refunds and end of day reports, all while making sure the drive thru ran promptly and successfully
  • This job required a lot of adaptability, which never proved to be a problem for me

Cashier

The Home Depot
02.2021 - 08.2021
  • As a cashier, I had to become familiar with the POS system
  • I had to solve customer concerns and complaints in the most professional way possible
  • I also held the responsibility of ensuring the customer had a satisfactory experience and found exactly what they needed
  • I always went above and beyond to make sure their experience was as efficient as possible
  • I was chosen to train any new cashiers as well

To-Go Specialist/Server/Hostess

Applebee's | Applebees Services Inc
07.2020 - 01.2021
  • As a server, I was responsible for correctly taking and placing orders, and bringing the customer whatever they may desire
  • Ensuring that each customer has had a clean and enjoyable experience while at my restaurant was my main priority
  • I'm great with numbers, so my money was always handled correctly and never short

Lead Drive Thru Cashier

Kentucky Fried Chicken
03.2019 - 06.2020
  • As the lead drive thru cashier, I was responsible for taking orders, both through the headset on the drive-thru, and face to face while working the front counter
  • I was responsible for giving the customers their correct change, and knowing how to work the POS machine
  • Having to do all this, while also making sure their orders were accurate, assisted with my confidence when it comes to having great customer service
  • I always make sure the customer has a quick and unproblematic experience

Retails Associate

Ross Stores
02.2018 - 11.2018
  • As a retails associate, I was responsible for effectively and quickly serving each customer by working as a cashier, a fitting room associate, and a sales floor associate

Education

Some college - Pre-Medicine

Florida Agricultural and Mechanical University
Tallahassee, FL
08.2019

Skills

  • Customer service
  • Organization & time management
  • Sales and negotiation
  • Marketing
  • Conflict Resolution
  • Elevated typing and reading skills
  • Knowledge of local housing market
  • Budgeting & rent collection

Personal Information

  • Age: 24
  • Title: Customer Service Expert
  • Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Limited Working

Timeline

Leasing Agent

Trinity Property Consultants
12.2024 - Current

Customer Service Representative

Chick-fil-A Restaurants
03.2024 - 12.2024

Housekeeper

Aloft
06.2023 - 01.2024

Team Leader

Zaxby's
11.2022 - 05.2023

Cashier

The Home Depot
02.2021 - 08.2021

To-Go Specialist/Server/Hostess

Applebee's | Applebees Services Inc
07.2020 - 01.2021

Lead Drive Thru Cashier

Kentucky Fried Chicken
03.2019 - 06.2020

Retails Associate

Ross Stores
02.2018 - 11.2018

Some college - Pre-Medicine

Florida Agricultural and Mechanical University
Thomasena Anderson-Pryear