Thomas F Ireton, Jr

Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences. Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement. Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.

Created and maintained up-to-date spreadsheets to track cap EX, expendable usage and general department expenses. Managed repairs and vendors to minimize inventory downtime. Maintained inventory of necessary expendables, parts and supplies. Inspected and checked outgoing orders for quality control. Educated and managed staff on best practices in use and maintenance of equipment inventory. Managed equipment repair projects, adhering to strict deadlines while maintaining high-quality standards.

Managed development and deployment of hand held devices over several aspects of freight operations: Linehaul's Electronic Logging, P&D's DIAD, and Dock Operation's Electronic Cross Dock. Depending on the deployment, managed a group of supervisors and specialist from 4 to 22 employees.

Managed the Network Plan team responsible for the creation of all schedule linehaul runs in the UPS Freight Network, constantly monitoring freight levels to optimize the network. Managed a team of 8 supervisors and 2 specialist.

As a Network Planner for UPS Freight I was responsible for creating and maintaining schedules to move freight through our network as efficiently as possible while making sure service standards were met. I was primarily responsible for the Central Region of the network.

Worked in the group that developed the training for technology deployments to the field; Dispatch Reservation system for P&D pick ups, DIAD deployment for P&D drivers.

Supervised the movement of schedules throughout a specific region of the country; managing drivers, shipments, and service to optimally move freight. Worked with 12 other dispatchers during a given shift.

Supervised dock operations on both an Outbound and Inbound shift, managed drivers and dockworkers in order to service freight on a daily basis.

As a new hire I spent 6+ months learning the freight business, working in every aspect; OB/IB dock, P&D, Linehaul, OS&D, and Office support. While training I would be sent out to fill in or help other centers with whatever was needed.