THOMAS G. POWERS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Sr. Client Success Executive - ES Public Sector
Meltwater
2023.01 - Current
- Managed $5 million ARR portfolio of Enterprise Public Sector customers
- Created Joint Impact Plans to ensure success
- Conducted Executive Business Reviews with top level Communications officials
Managing Director Client Success – Key Accounts
Meltwater
2019.08 - 2022.12
- Manage team of 8-10 Key Account Managers and Account Executives responsible for renewing and growing $10 million ARR portfolio
- Quarterly presentations to company executives
- Responsible for all personnel decisions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managing Director, Client Success – Mid Market
Meltwater
2017.07 - 2019.08
- Managed team of 12 Client Success Representatives and Growth Managers responsible for renewing and growing $7 million ARR portfolio.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Senior Manager, Client Success – Mid Market
Meltwater
2014.10 - 2017.06
- Managed portfolio of 80 clients at $1.7 million ARR
- Managed team of 3-4 Client Success Representatives
- Total portfolio value $4.2 million.
Client Success Representative – Mid Market
Meltwater
2012.07 - 2013.05
- Managed portfolio of 120 clients at $1.2 million ARR.
- Developed strong relationships with clients to foster trust and loyalty, ultimately boosting revenue.
- Conducted regular check-ins with clients to maintain open lines of communication and proactively address potential issues.
Social Media Sales Consultant-Meltwater Buzz Division
Meltwater
2011.10 - 2012.07
- Responsible for Full-Lifecycle consultative sales process
- Consistently ran in person meetings with C-level executives consulting on Social Media strategies for customer service, public relations, sales, and marketing.
Recruitment Consultant
Michael Page International
2010.10 - 2011.07
Associate
Houlihan Smith & Company
2009.01 - 2010.10
Sales Manager
Classified Ventures LLC
2006.10 - 2008.05
Account Manager
CDW Direct LLC
2005.03 - 2006.10
Education
Bachelor of Arts, History -
Butler University
Indianapolis, IndianaSkills
- Customer Account Management
- Sales management
- Team Collaboration
- Customer Relationship Building
- Renewal Strategy
- Negotiation
Timeline
Sr. Client Success Executive - ES Public Sector
Meltwater
2023.01 - Current
Managing Director Client Success – Key Accounts
Meltwater
2019.08 - 2022.12
Managing Director, Client Success – Mid Market
Meltwater
2017.07 - 2019.08
Senior Manager, Client Success – Mid Market
Meltwater
2014.10 - 2017.06
Client Success Representative – Mid Market
Meltwater
2012.07 - 2013.05
Social Media Sales Consultant-Meltwater Buzz Division
Meltwater
2011.10 - 2012.07
Recruitment Consultant
Michael Page International
2010.10 - 2011.07
Associate
Houlihan Smith & Company
2009.01 - 2010.10
Sales Manager
Classified Ventures LLC
2006.10 - 2008.05
Account Manager
CDW Direct LLC
2005.03 - 2006.10
Bachelor of Arts, History -
Butler University