Summary
Overview
Work History
Education
Skills
Timeline
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THOMAS G. POWERS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Sr. Client Success Executive - ES Public Sector

Meltwater
01.2023 - Current
  • Managed $5 million ARR portfolio of Enterprise Public Sector customers
  • Created Joint Impact Plans to ensure success
  • Conducted Executive Business Reviews with top level Communications officials



Managing Director Client Success – Key Accounts

Meltwater
08.2019 - 12.2022
  • Manage team of 8-10 Key Account Managers and Account Executives responsible for renewing and growing $10 million ARR portfolio
  • Quarterly presentations to company executives
  • Responsible for all personnel decisions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Managing Director, Client Success – Mid Market

Meltwater
07.2017 - 08.2019
  • Managed team of 12 Client Success Representatives and Growth Managers responsible for renewing and growing $7 million ARR portfolio.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Senior Manager, Client Success – Mid Market

Meltwater
10.2014 - 06.2017
  • Managed portfolio of 80 clients at $1.7 million ARR
  • Managed team of 3-4 Client Success Representatives
  • Total portfolio value $4.2 million.

Client Success Representative – Mid Market

Meltwater
07.2012 - 05.2013
  • Managed portfolio of 120 clients at $1.2 million ARR.
  • Developed strong relationships with clients to foster trust and loyalty, ultimately boosting revenue.
  • Conducted regular check-ins with clients to maintain open lines of communication and proactively address potential issues.

Social Media Sales Consultant-Meltwater Buzz Division

Meltwater
10.2011 - 07.2012
  • Responsible for Full-Lifecycle consultative sales process
  • Consistently ran in person meetings with C-level executives consulting on Social Media strategies for customer service, public relations, sales, and marketing.

Recruitment Consultant

Michael Page International
10.2010 - 07.2011

Associate

Houlihan Smith & Company
01.2009 - 10.2010

Sales Manager

Classified Ventures LLC
10.2006 - 05.2008

Account Manager

CDW Direct LLC
03.2005 - 10.2006

Education

Bachelor of Arts, History -

Butler University
Indianapolis, Indiana

Skills

  • Customer Account Management
  • Sales management
  • Team Collaboration
  • Customer Relationship Building
  • Renewal Strategy
  • Negotiation

Timeline

Sr. Client Success Executive - ES Public Sector

Meltwater
01.2023 - Current

Managing Director Client Success – Key Accounts

Meltwater
08.2019 - 12.2022

Managing Director, Client Success – Mid Market

Meltwater
07.2017 - 08.2019

Senior Manager, Client Success – Mid Market

Meltwater
10.2014 - 06.2017

Client Success Representative – Mid Market

Meltwater
07.2012 - 05.2013

Social Media Sales Consultant-Meltwater Buzz Division

Meltwater
10.2011 - 07.2012

Recruitment Consultant

Michael Page International
10.2010 - 07.2011

Associate

Houlihan Smith & Company
01.2009 - 10.2010

Sales Manager

Classified Ventures LLC
10.2006 - 05.2008

Account Manager

CDW Direct LLC
03.2005 - 10.2006

Bachelor of Arts, History -

Butler University

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