Joi White
Atlanta,GA
Summary
Proactive and goal-oriented professional recognized for delivering exceptional customer service and demonstrating strong problem-solving abilities. Key strengths include reliability and adaptability, complemented by a swift capacity to learn and implement new skills effectively. Committed to leveraging these attributes to enhance team performance and contribute meaningfully to organizational growth. A strong focus on collaboration and continuous improvement drives success in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Lead
Agnes Caribbean Restaurant
11.2024 - Current
- Oversee daily operations, ensuring smooth workflow and efficient processes.
- Coordinate with various teams to manage resources, ensuring timely delivery of projects and services.
- Analyze operational performance metrics and prepare reports for senior management to identify area.
Assistant Manager / Leasing Consultant
Liberty Group Apt. Staffing
03.2020 - 10.2024
- Successfully negotiated contracts with clients, tenants, and vendors, consistently achieving financial targets and enhancing profitability.
- Designed and implemented creative promotional strategies that attracted new residents, resulting in an average occupancy rate exceeding 95%.
- Oversaw daily operations for multiple properties, including a 243-unit and a 176-unit complex, ensuring efficient management of resources and tenant satisfaction.
- Ability to navigate multiple computer system while interacting with clients, as well the ability to think critically and make sound judgement.
- Excellent verbal and written communication skills.
Customer Service Expert
Molina Healthcare Inc. (Remote WFH)
11.2023 - 02.2024
- Delivered comprehensive customer service to Medicaid and Medicare-Medicaid Plan (MMP) members, effectively resolving inquiries related to claims, pharmacy prescriptions, and benefits.
- Utilized strong communication and problem-solving skills to ensure member satisfaction, achieving a resolution rate of 98% on first contact.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Broker Service Representative
Anthem Blue Cross Blue Shield
09.2022 - 11.2023
- Cultivated and maintained strong relationships with brokers and clients, providing expert troubleshooting for commission and administrative issues.
- Leveraged Salesforce and Genesys Cloud to streamline operations, improving client satisfaction scores by 20%.
- Managed high inbound call volumes of trade orders accurately, minimizing errors and ensuring timely execution.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Customer Service Retention Specialist
State Farm Mutual Automobile Insurance Company
08.2020 - 08.2022
- Addressed billing inquiries and scheduled service orders, achieving a customer retention rate of over 90%.
- Maintained accurate records in Salesforce and provided exceptional support via phone and email, contributing to overall team success.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
Executive Assistant
Freelance Marketing
03.2010 - 03.2017
- Organized office operations and managed communications, enhancing office efficiency through optimized procedures.
- Scheduled meetings, managed supplies, and ensured compliance with established policies, fostering strong relationships with clients and team members.
Home Health Aide
Grace Home Health
05.2012 - 02.2016
- Assisted with patient care following nurse's plans, providing essential grooming, bathing, and support for daily activities.
Education
Associate Degree - Criminal Justice
Sinclair Community College
Dayton, OHHigh School Diploma -
God's Teen High School
Springfield, OH05.2004
Skills
- Customer Service
- Property Management
- Office Management
- Technical Proficiency
- Communication
Certification
- BLS Certification
- CPR Certification
- First Aid Certification
- Certified Home Health Aide
- Valid Driver's License
Timeline
Operations Lead
Agnes Caribbean Restaurant
11.2024 - Current
Customer Service Expert
Molina Healthcare Inc. (Remote WFH)
11.2023 - 02.2024
Broker Service Representative
Anthem Blue Cross Blue Shield
09.2022 - 11.2023
Customer Service Retention Specialist
State Farm Mutual Automobile Insurance Company
08.2020 - 08.2022
Assistant Manager / Leasing Consultant
Liberty Group Apt. Staffing
03.2020 - 10.2024
Home Health Aide
Grace Home Health
05.2012 - 02.2016
Executive Assistant
Freelance Marketing
03.2010 - 03.2017
High School Diploma -
God's Teen High School
Associate Degree - Criminal Justice
Sinclair Community College
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