Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomasina Houston

Avon Lake,United States

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

Performance Health
Avon Lake, OH
07.2020 - 01.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Presented product features and advantages to potential customers during sales meetings.
  • Solicited feedback from customers on their experience with products or services.
  • Provided technical support to customers when needed.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Middle School Teacher

Amherst Exempted Village Schools
Amherst , OH
11.2005 - 06.2020
  • Developed and implemented lesson plans to teach students in grades 6-8.
  • Organized field trips to enhance classroom instruction.
  • Utilized various teaching methods, such as lectures, demonstrations, group activities, and hands-on learning.
  • Monitored student progress by assessing performance through tests and quizzes.
  • Maintained a safe classroom environment conducive to learning.
  • Motivated students with positive reinforcement techniques to encourage engagement in the classroom.
  • Collaborated with other teachers and staff members on interdisciplinary projects and initiatives.
  • Created innovative ways of engaging students in the subject matter.
  • Assisted students in developing critical thinking skills through problem solving exercises.
  • Provided individualized support for special education students who required extra assistance.
  • Cultivated relationships with parents to ensure their understanding of student progress and behavior.
  • Facilitated communication between school administration and faculty members.
  • Planned weekly events for grade level assemblies.
  • Coached sports teams after school hours.
  • Incorporated technology into daily lessons when appropriate.
  • Attended professional development workshops to stay current on best practices in teaching methodology.
  • Managed student records including attendance, grades, and test scores.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Enforced disciplinary policies while maintaining a respectful atmosphere within the classroom.
  • Created and maintained orderly, well-managed and stimulating classroom environment.

Education

Master of Arts - Special Eduction

Ashland University
Ashland, OH
11-2010

Bachelor of Arts - History/Education

John Carroll University
Cleveland, OH
05-1992

Skills

  • Data Analytics
  • Report Writing
  • Business Development
  • Complaint Management

Certification

  • Current Life/Health Insurance License

Timeline

Account Manager

Performance Health
07.2020 - 01.2024

Middle School Teacher

Amherst Exempted Village Schools
11.2005 - 06.2020

Master of Arts - Special Eduction

Ashland University

Bachelor of Arts - History/Education

John Carroll University
  • Current Life/Health Insurance License

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Thomasina Houston