Thomasina Marshall
Farwell,MI
Summary
Results-driven manager with a proven track record of leading teams to achieve operational excellence and exceed performance targets. Expertise in strategic planning, project management, and staff development has contributed to significant improvements in productivity and employee engagement. Committed to fostering a collaborative work environment while driving innovation and efficiency. Seeking a full-time managerial role to leverage skills in achieving organizational goals.
Overview
2
2
years of professional experience
Work History
Guest Services
Soaring Eagle WaterPark & Hotel
Mount Pleasant, MI
08.2024 - Current
- Greeted and checked in guests, creating a friendly first impression.
- Handled guest reservations, changes, and cancellations with precision.
- Responded to guest inquiries, requests, and complaints swiftly and courteously.
- Enhanced guest experience by detailing hotel facilities and nearby points of interest.
- Balanced cash drawers maintaining minimal discrepancies.
- Collaborated with housekeeping and maintenance teams to address guest needs.
- Sustained comprehensive understanding of organizational guidelines.
- Responded to phone calls and emails with accurate information.
- Ensured adherence to data privacy regulations consistently.
- Coordinated loss recovery process to ensure quick item return.
- Facilitated smooth operations during busy periods to maintain exceptional service.
Dairy/ Frozen Team Lead
Walmart
Chapel Hill, NC
01.2024 - 03.2024
- Maintained a safe shopping environment while promoting company products and services.
- Handles items and materials with weights up to 25 pounds.
- Ensured department cleanliness and organization.
- Change prices as required when such a need arises.
- Maintained inventory levels by addressing gaps in the automated ordering process.
- Offer guidance to new hires when requested.
- Demonstrated excellence in both oral and written interactions.
- Excelled in leading and managing teams effectively.
- Organized and managed stores to enhance departmental efficiency.
- Resolved conflicts among staff members maturely.
- Ensured proper handling of temperature-sensitive deliveries.
Grocery Manager
Food Lion
Rocky Mount, NC
08.2023 - 12.2023
- Lead Grocery Department with responsibilities including hiring, training and developing associates.
- Oversee department associates' duties and responsibilities.
- Ensured efficient labor allocation throughout daily operations.
- Promoted a store environment reflecting organizational goals.
- Aided in reaching projected fiscal objectives.
- Maintained enthusiastic customer awareness with emphasis on fast and friendly service.
- Set exemplary standards of friendliness in customer interactions.
- Apply scheduling, productivity, and ordering (CAO) systems.
- Ensured consistent workplace, food safety and sanitation standards.
- Contributed to accurate counting of product stock twice a year.
- Oversee correct implementation of signage for the Grocery Department.
- Ensure compliance with local, state and federal regulations
- Ensured compliance with established security protocols.
- Implemented recognition programs to celebrate staff achievements.
Assistant Manager
Family Dollar
Kinston, NC
04.2023 - 08.2023
- Ensured all customer interactions were welcoming and helpful.
- Maintain a tidy and fully stocked store.
- Trained and supervised Store Associates on Family Dollar procedures.
- Unloads all merchandise from delivery truck.
- Ensures accurate entry of deposits and receipts.
- Collaborates with Store Manager to prevent losses.
- Takes on management duties when Store Manager is unavailable.
- Complies with company regulations.
Night Auditor
Soaring Eagle WaterPark & Hotel
Mount Pleasant, MI
09.2022 - 03.2023
- Verified the accuracy of financial transactions through nightly audit processes.
- Oversaw nighttime front desk activities.
- Efficiently resolved issues to enhance overall guest experience.
- Aggregated essential data into comprehensive management reports.
- Adhered to privacy regulations when handling guest information.
- Ensured quick response to emergencies through strict protocol adherence.
- Balanced accounts to ensure accuracy in nightly financial records.
- Maintained meticulous logs to enhance guest experiences.
- Handled guest inquiries swiftly via phone and in-person interactions.
- Managed customer problems professionally by taking prompt corrective action.
- Proficiently performed reservations updates using advanced computer systems.
- Monitored access to restricted areas overnight.
- Adhered to cash handling procedures with precision and confidentiality.
- Communicated incidents from night shifts to ensure smooth transitions between teams.
Education
Some College (No Degree) - Accounting and Finance
Strayer University
Raleigh, NCSkills
- Store Management Experience
- Sales Management
- Inventory Control
- Merchandising
- Conflict Management
- Cash Handling
- Assistant Manager Experience
- Retail Management
- Time Management
- POS
- Planograms
- Retail Sales
- Salesforce
- Pricing
- Marketing
- Microsoft Word
- Management
- Sales
- Supervising Experience
- Leadership
- Customer service
- Cash register
References
References available upon request.
Timeline
Guest Services
Soaring Eagle WaterPark & Hotel
08.2024 - Current
Dairy/ Frozen Team Lead
Walmart
01.2024 - 03.2024
Grocery Manager
Food Lion
08.2023 - 12.2023
Assistant Manager
Family Dollar
04.2023 - 08.2023
Night Auditor
Soaring Eagle WaterPark & Hotel
09.2022 - 03.2023
Some College (No Degree) - Accounting and Finance
Strayer University
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