Thomasina Mathews
Belcamp,MD
Summary
Dynamic Regional Business Office Manager at Key Health Care with a proven track record in operations management and staff training. Enhanced office efficiency through innovative software solutions and strategic sales initiatives, driving significant business growth. Adept at problem-solving and fostering team collaboration, ensuring a productive and positive work environment.
Professional business leader with extensive knowledge in managing financial operations and optimizing office performance. Proven track record of implementing strategies that enhance efficiency and drive growth. Strong focus on collaborative team environments, ensuring adaptability to evolving business needs. Skilled in financial analysis, process improvement, and stakeholder communication. Reliable and results-driven, consistently meeting organizational goals.
Experienced with overseeing business office operations, financial management, and administrative functions. Utilizes strong leadership and organizational skills to streamline processes and improve efficiency. Track record of enhancing team performance and ensuring compliance with industry standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Business Office Manager
Key Health Care
09.2024 - Current
- Improved regional office efficiency by streamlining processes and implementing new software solutions.
- Streamlined communication between departments, improving overall workflow and efficiency within the office.
- Managed a team of office staff, resulting in increased productivity and smoother operations.
- Worked diligently to maintain a healthy work-life balance for employees by implementing flexible scheduling and telecommuting policies where appropriate.
- Developed training programs for new employees, ensuring a seamless integration into the company culture and work environment.
- Contributed significantly to annual planning meetings where strategic goals were set for future growth.
- Led the development of regional sales strategies, contributing significantly to overall business growth within the region.
- Negotiated contracts with local vendors, securing favorable terms for the company and reducing expenses.
- Oversaw all aspects of human resources, including hiring, training, performance evaluations, and conflict resolution within the regional office.
- Maintained accurate records of all financial transactions within the regional office, ensuring transparency and accountability in financial reporting practices.
- Coordinated with other regional managers to share best practices and implement company-wide initiatives.
- Enhanced employee morale by organizing team-building activities and fostering a positive work environment.
- Conducted regular audits of office procedures to identify areas for improvement and ensure compliance with company policies.
- Collaborated closely with upper management to address challenges faced by the regional office while working towards shared objectives.
- Established strong relationships with key clients, leading to increased customer satisfaction and repeat business.
- Implemented data-driven strategies to improve operational effectiveness and achieve organizational goals.
- Supported executive decision-making by providing timely reports on regional performance metrics as well as industry trends analysis.
- Increased revenue through effective budget management and cost control measures.
- Ensured that the Regional Business Office ran smoothly on a day-to-day basis by managing facility maintenance requests promptly.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts on behalf of department.
- Addresses Advanced Directives and assist in determination of appropriate medical decision maker.
Social Worker
Copper Ridge
09.2021 - 09.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- dresses Advanced Directives and assist in determination of appropriate medical, financial decision maker.
- Coordinate and attend 72 Hr quarterly, annual care plan meetings
- Complete UDA's before the ARD such as sections C,D,E,Q and V.
- Meet with the Hospice team to determine family and clinical agendas.
- Counseling family members and residents with all concerns.
- Complete BIMS and PHQ9 assessments for mental health evaluations and cognitive abilities.
- Providing community resources for discharging residents and families to prepare for the future of clinical and mental health.
- Establish new admission goals for the purpose of creating revenue for the facility.
- Re-check EMR to ensure the correct census line for the correct payor source.
- Strong communication between Social Worker and the MDS coordinator to request Level of Care (LOC) to ensure that residents wil become Medicaid approved or for Assisted Living purposes while building residents electronic medical files.
- Scheduling Dr. appointments and providing state funded transportation on Transportation Certification Forms for existing and new admissions to meet all clinical goals.
- Effective knowledge of EMR, Microsoft Office, Word Document, Excel, Power Point, PCC, MDThink, Approved Admissions.
- Ensure Compliance with company guidelines and internal, external process recommended changes to improve the efficiency of Center for Medicaid services and the State of Maryland Health Department.
Recreation Therapeutic Coordinator
North Oaks Seniors Living
10.2015 - 02.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Maintain residents quality of life for an exceptional outcome.
- Complete and submit new patient Assessment, MDS section V, Progress Notes, Care Plan and Care Plan notes using computer software PCC.
- Organize fundraising events for Alzheimer's foundation with a large amount of funds raised.
- Keeping track of monthly spend down.
- Complete new monthly newsletters and calendars for the best quality of life in the interest of the residents.
Education
Bachelor of Science - Business Administration Health Care Management
Colorado University
Colorado SpringsSkills
- Staff training and development
- Operations management
- Sales management
- Human resources management
- Problem Solving
- Multitasking Skills
- Business Development
Certification
CPR-First Aid Certification
Fire Safety Certification
Preparing for the Quality Indicator Survey Certification
HIPPA Privacy Rule Component Certification
Timeline
Regional Business Office Manager
Key Health Care
09.2024 - Current
Social Worker
Copper Ridge
09.2021 - 09.2024
Recreation Therapeutic Coordinator
North Oaks Seniors Living
10.2015 - 02.2022
Bachelor of Science - Business Administration Health Care Management
Colorado University
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