THOMASINA ROACH

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

MT CURRENT DUTIES ARE SHIPPING YARD PRODUCT,MAKING SURE ALL INVOICES ARE PRINTED CORRECTLY,I ALSO PROVIDE CUSTOMER SERVICE TO OUR INCOMING DELIVERY'S

• Modernized communications systems to improve productivity, reliability and efficiency.
• Analyzed project and vendor data and compiled information into presentations for internal purposes.
• Directed investigations to verify and resolve customer or shipper complaints.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

MY DUTIES CONCISTED OF CUSTERMER SERVICE,CASHIER,STOCKING,ALSO MAKING SURE WE HAD AN SAFE ENVIROMENT,,,

• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.

MY DUTIES CONSIST OF HELPING KEEP THE HOSPITAL CLAEN,CLEAN BATHROOMS,PATIENT ROOMS ALSO THE COORIDOR IN FRONT OF HOSPITAL,I HAD TO VACUMM,MOP AND SWEEP,ALSO MADE SURE WORK ENVIROMENT WAS SAFE FOR PATIENTS AND MYSELF,,,

• Worked closely with nureses to maintain optimum levels of communication to effectively and efficiently complete projects.
• Maintained energy and enthusiasm in fast-paced environment.

MY DUTIES COSIST OF,WRITING UP REPAIRS FOR SEMI-TRUCKS,ORDERING PARTS,MAKING CALLS FOR PAYMENTS ALSO DISPATCHING TECHNICIANS ON ROADCALLS FOR REPAIR WORK,MAINTAINGAN SAFE ENVIROMENT,I ALSO PROVIDED CUSTOMER SERVICE TO VENDERS ,DRIVERS AND OTHER CUSTOMERS,,,

• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Organized ongoing maintenance schedules to boost system performance.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

MY DUTIES WERE TO MAINTAIN AN PROFICIENT LEAD POSITION,WHILE RUNNING AN LINE OF PRODUCT ACROSS AN CONVEYER BELT,I MADE SURE MY WORKERS WERE SAFE IN CUTTING OF PRODUCT,ALSO I MADE SURE THAT WE WORKED AROUND AN CLEAN ENVIROMENT,,,

• Monitored workers on site during production activities for safety procedures compliance.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
• Updated production metrics and facilitate regular team communication.
• Made sure that products were produced on time and are of good quality.
• Monitored employee actions for adherence to safety procedures.
• Reviewed production schedules and streamlined processes.

MY DUTIES WERE TO PROVIDE MEDS,CHANGE PATIENTS THAT NEEDED THE CHANGE,HELP DRESS THOSE THAT COULDNT HELP THEMSELVES,HELPED COOKED MEALS ,ALSO TOOK PATIENTS ON OUTINGS ETC,,,

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Collaborated in consults, patient care plan development and patient monitoring.
• Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.