Thomasina Smith
Albany,GA
Summary
Dynamic Medical Support Assistant Supervisor with extensive experience at the Veterans Affairs Medical Center. Expert in patient care coordination and HIPAA compliance, enhancing patient satisfaction through effective scheduling and communication. Recognized for fostering a collaborative environment and improving operational efficiency, ensuring high-quality service delivery in a fast-paced setting.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Support Assistant Supervisor
Veterans Affairs Medical Center
03.2024 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Certified Ophthalmic Assistant
Veterans Affairs Medical Center
08.2015 - 03.2024
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Conducted Optical Coherence Tomography for early detection of eye diseases.
- Performed visions and IOP checks on each patient.
- Performed Internal and external photos for each patient.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Instrumental in low vision care.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
Optician Technician
Veterans Affairs Medical Center
11.2012 - 08.2015
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
Optometric Technician
United States Navy, USN
09.2002 - 09.2009
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
MBA - Health Care Management
Florida Agricultural And Mechanical University
Tallahassee, FL05-2027
BBA - Health Care Management
American InterContinental University
Schaumburg, IL08-2015
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient care coordination
- Patient confidentiality maintenance
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Medical Support Assistant Supervisor
Veterans Affairs Medical Center
03.2024 - Current
Certified Ophthalmic Assistant
Veterans Affairs Medical Center
08.2015 - 03.2024
Optician Technician
Veterans Affairs Medical Center
11.2012 - 08.2015
Optometric Technician
United States Navy, USN
09.2002 - 09.2009
MBA - Health Care Management
Florida Agricultural And Mechanical University
BBA - Health Care Management
American InterContinental University
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