Summary
Overview
Work History
Education
Skills
Timeline
Generic

THOMASINA R WILSON

SUMTER,South Carolina (SC)

Summary

Resourceful Front End Coach known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction. Seasoned Front End Coach with background in web development and coding. Skilled in problem-solving, team leadership, and communication. Demonstrated strengths include fostering a collaborative environment, providing constructive feedback to team members, and driving project completion. Previous roles have shown significant improvements in team productivity and workflow efficiency through effective coaching strategies.

Overview

30
30
years of professional experience

Work History

FRONTEND COACH

WALMART
02.2022 - 08.2025
  • Leads and develop frontend team leads and associates with tour and teach by teaching, training.
  • Counting the external vault and cash recycler every day.
  • Manage over 250 associates.
  • Perform the end of the month, deposits on all the self-check outs and all the registers within the store every month.
  • Print the missing children’s picture and put on the missing children board every month and hang.
  • Reducing shrink on the frontend.
  • Communicating and collaborating with all the associates.
  • Follow the One Best Way model for the frontend.
  • Manage customer service and money services.
  • Answering letters to the presidents ensuring customer needs, complaints, and issues are successfully resolved.
  • Provide training and development for hourly associates by hiring, training, and assigning daily duties.
  • Assigning duties to the frontend team leads and associates; set clear expectations; providing associate recognition; communicating.
  • Assigning duties to the cart pushers every day.
  • Assigning duties to the maintenance team every day.
  • Do the frontend associates schedule every week.
  • Act with Integrity.
  • Follow the company mission, values, and standards of ethics and integrity.
  • Regarding store operations, utilizing technology, business.
  • Build a lasting and trusting relationships with the associates.

STORE MANAGER & TRAINER

DOLLAR GENERAL
09.2015 - 01.2022
  • Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
  • Count safe daily.
  • Check and verify vendor orders and paperwork.
  • Manage associates in effective planning and implementation of all store processes, which include ordering, receiving, stocking, presentation, selling, staffing and support.
  • Recruit, select and retain qualified associates according to federal and state labor laws and company policies.
  • Complete all paperwork and documentation according to guidelines and deadlines.
  • Solve problems and concerns with situations where limited standardization exists.
  • Provide training for associates; conduct performance evaluations.
  • Identify shrink and prevent shrink.
  • Make recommendations regarding associates pay rate and advancement.
  • Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
  • Ensure that the store is appropriately staffed and effectively open and closed each day.
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
  • Make the store deposits at the bank while making sure to follow the safety control policies and practices.
  • Provide excellent customer service.

ASSISTANT STORE MANAGER

TJMAXX
06.2011 - 01.2022
  • I helped drive store sales, managing expenses, oversee the backroom, frontend, sales floor, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus reducing shrink and damages.
  • Teach and train associates, Attract, recruit. Served as a mentor and role model, while supporting a positive environment for the customers and associates.
  • I communicated and implemented action plans.
  • I had to demonstrate ability to lead, develop, and empower a large team.
  • I was proficient in store operations, customer service, merchandising, people management, health and safety, and loss prevention, with strong follow-through skills to successfully implement tasks and initiatives.
  • I was excellent in organizing and communication skills.

TITLE 1 CLERK

SUMTER SCHOOL DISTRICT
SUMTER, SC
06.1995 - 07.2014
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

ELECTROCARDIOGRAM TECHNICIAN

TUOMEY HOSPITAL
08.2000 - 09.2007
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Communicated with healthcare workers and physicians concerning test results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.

Education

ELECTROCARDIOGRAMS TECHNICIAN - ELECTROCARDIOGRAMS TECHNICIAN

CENTRAL CAROLINA TECHNICAL COLLEGE
Sumter, SC
09-2021

Skills

  • Coaching techniques
  • Problem solving
  • Relationship building
  • Operational excellence
  • Front end testing
  • Staff management
  • Conflict management
  • Relationship building and management
  • Hospitality services
  • Cash register operation
  • Order management
  • Problem-solving skills
  • Refunds processing
  • Shift checklists
  • Credit returns processing
  • Sales coaching
  • Employee training
  • Cash management
  • Customer service
  • Loss prevention
  • Staff scheduling
  • Team leadership
  • Performance evaluation
  • Inventory control
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Fraud prevention

Timeline

FRONTEND COACH

WALMART
02.2022 - 08.2025

STORE MANAGER & TRAINER

DOLLAR GENERAL
09.2015 - 01.2022

ASSISTANT STORE MANAGER

TJMAXX
06.2011 - 01.2022

ELECTROCARDIOGRAM TECHNICIAN

TUOMEY HOSPITAL
08.2000 - 09.2007

TITLE 1 CLERK

SUMTER SCHOOL DISTRICT
06.1995 - 07.2014

ELECTROCARDIOGRAMS TECHNICIAN - ELECTROCARDIOGRAMS TECHNICIAN

CENTRAL CAROLINA TECHNICAL COLLEGE

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THOMASINA R WILSON