Summary
Overview
Work History
Education
Skills
Playing with my dog Faith
Timeline
Generic

Thomasine Hansboro

Chesterfield

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry for over 15 years.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Senior Complaints Coordinator

Capital One
06.2019 - Current
  • Updated account information to maintain customer records.
  • Coordinated with personnel to improve individual complaint data capture.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Risk Specialist

Capital One
12.2018 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Rep/Risk Specialist

Capital One
07.2014 - 12.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Quality Assurance Tester

Capital One
10.2012 - 05.2014
  • Created and achieved product quality objectives and met product specifications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Powhatan High School
Powhatan, VA
06.1988

Skills

  • Understanding Customer Needs
  • Data Entry
  • Customer Inquiries
  • Problem Resolution
  • Microsoft Office
  • Tsys
  • Ceat
  • Soar
  • Grayhair
  • Onepay
  • Chordiant

Playing with my dog Faith

I rescued my dog from a Shelter in 2021.  I had been looking for a dog for a few months and was a member of a few different apps . I did not want to just go get a dog I wanted to rescue one . When I saw Faith's picture I knew she was the dog for me . I am in Va but I jumped in the car on a Saturday morning and drove all the way to Maryland to get her .  Her name was already Faith that was a plus also.  I play with her by throwing the ball to her we go for walks and we talk , well I talk she listens .  She is my best friend and has really helped me during this new normal of working from home. 

Timeline

Senior Complaints Coordinator

Capital One
06.2019 - Current

Risk Specialist

Capital One
12.2018 - 06.2019

Customer Service Rep/Risk Specialist

Capital One
07.2014 - 12.2018

Quality Assurance Tester

Capital One
10.2012 - 05.2014

High School Diploma -

Powhatan High School
Thomasine Hansboro