Thomasine Williams
High Point/North Carolina,NC
Summary
Proactive Administrative Assistant with extensive experience in office support and customer service. Skilled in data entry, multi-line phone systems, and ensuring confidentiality of sensitive information. Known for improving document organization, accurate record-keeping, and efficiently managing incoming and outgoing communications.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Joe's Tractor Sales, Inc
05.2021 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Office Support Assistant
Mendenhall Auto Auction
06.2006 - 06.2019
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word.
- Ensured accurate record-keeping practices by meticulously updating databases with current information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Maintained confidentiality of sensitive documents and information while adhering to company policies regarding data protection.
Education
No Degree - Education
Shaw University
Raleigh, NC05.1986
High School Diploma -
T. Wingate Andrews High School
1920 McGuinn Dr. High Point, NC06.1982
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Filing
- Multi-Line Phone Systems
Timeline
Administrative Assistant
Joe's Tractor Sales, Inc
05.2021 - 07.2024
Office Support Assistant
Mendenhall Auto Auction
06.2006 - 06.2019
No Degree - Education
Shaw University
High School Diploma -
T. Wingate Andrews High School
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