Thomas J McMahon III
Salisbury,NC
Summary
Dynamic Account Manager with a proven track record at DalaCasa Landscape Management, excelling in client relationship building and strategic planning. Enhanced customer satisfaction through tailored solutions and effective upselling, maintaining a high client retention rate. Skilled in team training and project management, driving operational efficiency and fostering collaboration.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Manager
DalaCasa Landscape Management
04.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored landscape management solutions based on client needs and preferences.
- Coordinated project timelines and resources to ensure timely service delivery.
- Implemented process improvements, increasing operational efficiency within account management team.
- Maintained an Account base of over 500 accounts.
- Mentored junior team members, fostering skill development and promoting best practices in account management.
- Analyzed market trends to inform strategic planning and enhance competitive positioning.
- Conducted regular performance reviews, aligning team objectives with organizational goals.
- Led cross-functional collaboration to address client concerns and drive resolution effectively.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Streamlined account management processes, reducing response times and improving client service quality.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Sales Associate
DalaCasa Landscape Management
04.2023 - Current
- Provided expert product knowledge on lawn care equipment and gardening supplies to enhance customer experience.
- Assisted customers in selecting appropriate plants, tools, and fertilizers based on individual needs and preferences.
- Trained new associates on sales techniques, product features, and store policies to improve team performance.
- Developed promotional displays that effectively showcased seasonal items, increasing foot traffic and sales opportunities.
- Utilized point-of-sale systems to process transactions accurately and efficiently while maintaining a high level of customer service.
- Proactively identified and addressed safety hazards within the Operations aspect of company, ensuring a safe environment for both employees and customers.
- Provided valuable input during staff meetings on ways to improve department efficiency and customer satisfaction, leading to implementation of new strategies.
- Consistently met or exceeded sales targets for the company through proactive selling techniques combined with exceptional product knowledge.
- Developed strong relationships with vendors by maintaining clear communication channels regarding product availability, pricing, and delivery schedules.
- Participated in seasonal events such as workshops or seminars related to gardening topics, enhancing community engagement within the store.
- Demonstrated expert knowledge in native plants suitable for local climate conditions helping customers make informed decisions about what would thrive in their gardens.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in the lawn and garden department.
- Educated customers on proper usage of tools, equipment, fertilizers, pesticides, which led to increased safety practices among clientele.
- Assisted customers with plant selection based on their specific needs, ensuring proper care instructions were provided.
- Expanded product knowledge through regular training sessions and staying current on industry trends.
- Resolved customer complaints effectively while maintaining professionalism, resulting in satisfied shoppers who often returned for future purchases.
- Achieved high customer satisfaction ratings through consistent attention to detail in product recommendations and order processing.
- Enhanced store reputation with excellent customer service, addressing concerns, and finding solutions for various gardening needs.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Maintained lighting systems in gardens to provide proper lighting for safety and aesthetics.
- Built customer loyalty and retention by delivering excellent, and professional interactions and experiences.
Grounds Maintenance Supervisor
DalaCasa Landscape Management
09.2022 - 03.2023
- Supervised daily grounds maintenance operations to ensure optimal landscape aesthetics and functionality.
- Trained and mentored team members on best practices for lawn care and landscape management.
- Implemented efficient scheduling processes, enhancing workflow and resource allocation across projects.
- Conducted regular inspections of equipment and tools, ensuring compliance with safety standards.
- Collaborated with clients to understand landscaping needs, delivering tailored solutions that exceed expectations.
- Developed maintenance plans for diverse landscapes, improving overall health and appearance of green spaces.
- Streamlined communication between departments to enhance project coordination and execution timelines.
- Managed inventory of supplies and equipment, optimizing procurement processes to reduce costs and waste.
- Improved safety standards by identifying and addressing potential hazards on the property.
- Reviewed employee performance regularly against established goals, providing constructive feedback aimed at continuous improvement.
- Complied with all local, state, and federal regulations pertaining to grounds maintenance activities, ensuring a safe and legal working environment.
- Boosted employee morale by fostering a positive work environment that encouraged teamwork, communication, and professional growth.
- Supervised snow removal operations during winter months to ensure safe access throughout the property for staff and visitors alike.
- Reduced equipment downtime by conducting regular preventative maintenance checks and repairs.
- Supervised team member performance to meet client deadlines and requirements.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
Turf Technician
DalaCasa Landscape Management
03.2020 - 08.2022
- Applied advanced turf management techniques to enhance lawn health and aesthetics.
- Conducted regular soil analysis to optimize fertilization and irrigation practices.
- Trained junior staff on equipment operation and maintenance protocols.
- Kept abreast of industry trends and best practices through continued professional development, integrating new techniques when appropriate to enhance overall turf management results.
- Conducted regular safety inspections of workspaces and equipment, reducing potential hazards to staff members.
- Implemented effective pest control measures, resulting in healthier and more visually appealing turf areas.
- Improved turf health by conducting soil tests and implementing appropriate treatments.
- Trained new Turf Technicians, fostering a knowledgeable and skilled team environment.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Inspected gardens for pests, weeds and diseases.
- Coordinated with other landscaping professionals to improve outdoor areas.
Landscaping Crew Leader
DalaCasa Landscape Management
01.2020 - 03.2020
- Led landscaping projects from conception to completion, ensuring high-quality results and client satisfaction.
- Developed and maintained relationships with clients, addressing concerns and ensuring service excellence.
- Streamlined workflow processes by introducing new tools and methods, improving overall team productivity.
- Mentored junior staff in horticultural techniques and landscape design principles, fostering skill development within the team.
- Improved client satisfaction by effectively managing landscaping crews and ensuring timely project completion.
- Maintained open lines of communication with clients throughout the duration of projects.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Instructed team members in enhancement practices, lawn cultivation, pruning and finished design.
- Supervised crew members, providing training and guidance on equipment usage and safety protocols.
- Coordinated daily work schedules, optimizing resource allocation for efficiency in project execution.
- Implemented best practices in landscape maintenance, enhancing aesthetic appeal and sustainability of properties.
Crew Member
DalaCasa Landscape Management
11.2019 - 12.2019
- Operated landscaping equipment to enhance efficiency and precision in project execution.
- Assisted in landscape design implementations to meet client specifications and improve aesthetic appeal.
- Developed workflows for routine maintenance tasks, improving overall task completion times and quality control.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with team members to execute large-scale projects, fostering a cooperative work environment.
Owner/Operator
TJScissorhands LLC.
03.2008 - 10.2019
- Managed daily operations, ensuring high-quality landscape services and customer satisfaction.
- Cultivated relationships with suppliers, negotiating terms to secure favorable pricing for quality products.
- Analyzed customer feedback to identify areas for service improvement and enhance overall client experience.
- Executed financial management tasks, including budgeting and expense tracking, to ensure profitability of operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Developed and implemented marketing strategies to enhance brand visibility and client acquisition.
- Trained and supervised staff, fostering a collaborative team environment for optimal service delivery.
- Streamlined appointment scheduling process, improving efficiency and reducing client wait times.
Education
High School Diploma -
Lake Norman High School
Mooresville, NCNo Degree - Turf Grass Management
Central Piedmont Community College
Charlotte, NCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Team & Client Relationship building
- Strategic planning
- Sales development
- Team Training
- Project management
- Client rapport
- Upselling
Timeline
Account Manager
DalaCasa Landscape Management
04.2023 - Current
Sales Associate
DalaCasa Landscape Management
04.2023 - Current
Grounds Maintenance Supervisor
DalaCasa Landscape Management
09.2022 - 03.2023
Turf Technician
DalaCasa Landscape Management
03.2020 - 08.2022
Landscaping Crew Leader
DalaCasa Landscape Management
01.2020 - 03.2020
Crew Member
DalaCasa Landscape Management
11.2019 - 12.2019
Owner/Operator
TJScissorhands LLC.
03.2008 - 10.2019
High School Diploma -
Lake Norman High School
No Degree - Turf Grass Management
Central Piedmont Community College