Thomas J Polanco Del Rosario
Lake Placid,NY
Summary
Friendly C.S representative with 6 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering information data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
5
5
years of professional experience
Work History
Consumer Finance Associate and C.S Representative
Concentrix
Santo Domingo, Dominican Republic
11.2018 - 09.2021
- Oversaw accounts payable and receivable transactions.
- Prepared quarterly revenue, expense and performance reports using "Finance and Systematics".
- Verified personal references of new employees.
- Evaluated office processes, making suggestions to improve efficiency.
- Managed office inventory and ordered new supplies when items were running low.
- Resolved various escalated billing charges.
- Gathered and prepared bi-weekly payroll documentation to support human resources and payroll departments.
Houseman
High Peaks Resort
Lake Placid
10.2021 - 03.2023
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Front Desk Receptionist
Grand Adirondack Hotel
2520 Main St, Lake Placid, NY 12946
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
High Peaks Resort
2384 Saranac Ave, Lake Placid, NY 12946
03.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
IT Technician, Commercial And Administrative Serv. -
U.E.I Juan Crisóstomo Falcón
Anzoategui, Venezuela05.2015
Skills
- Inventory Control
- Mail Distribution
- Cash Handling
- File Organization
- Customer Service
- Sensitive Information Handling
- Verbal and Written Communication
- Hospitality Services
- Team Collaboration
- Initiative Taking
- Interpersonal Skills
- Active Listening
- Adaptability
- Multitasking Abilities
- Professionalism
- Cultural Awareness
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
High Peaks Resort
03.2023 - 11.2023
Front Desk Receptionist
Grand Adirondack Hotel
10.2022 - 01.2023
Houseman
High Peaks Resort
10.2021 - 03.2023
Consumer Finance Associate and C.S Representative
Concentrix
11.2018 - 09.2021
IT Technician, Commercial And Administrative Serv. -
U.E.I Juan Crisóstomo Falcón