Thomas J. Russ
Jacksonville,Florida
Summary
Performance-driven leader with over 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual, well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
10
10
years of professional experience
Work History
Vice President - Control Manager
JPMorgan Chase
03.2023 - Current
- Partnered with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment
- Facilitate on-going control improvements, strengthen existing control environment, and validate control effectiveness to mitigate overall risk
- Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
- Elevate data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
- Prepare detailed reports of findings and present key control initiatives to management.
- Continue building knowledge of policies and procedures, and Fraud strategies, in order to implement necessary enhancements/improvements in order to modify/expand control activities and to minimize operational risk.
Head of Fraud Delivery
Genpact
02.2022 - 02.2023
- Successfully setup Dispute Investigations, Fraud Investigations, and AML Investigations teams for onshore operations
- Implemented Quality Control and Quality Assurance Methodology with set metrics and error tracking improving overall quality by 30% for Fraud Operations Team
- Reduced Quality Errors by 45% while maintaining average quality of 97% for both Dispute and Fraud Operations
- Expanded training programs for each functional Line of Business (LOB) which included structured focus groups, retraining mapping, success metrics
- Developed and established daily metrics to adhere to service level agreements (SLA's)
- Facilitated change management activities for department line of business including improving operational efficiencies through systemic processes such as Power BI Reporting and functional Business Reviews.
Vice President, Disputes and Chargeback Manager
U.S. Bank
08.2019 - 07.2021
- Facilitated daily operations to ensure high levels of productivity for staff of 50+ FTE and 60+ Temp/Contract Workers.
- Responsible for daily dispute processing strategies, operations, and weekly/monthly loss KPI reporting.
- Oversight of chargeback processing in accordance to Visa/MasterCard Rules/Regulations.
- Restructured department organizational layout, procedures, and goal expectations.
- Implemented dashboard controls to monitor incoming and outgoing inventory volumes.
- Reduced audit and quality exception error rate from 22% to 3% over 6 month timeframe.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Resolved issues and recommended action plans based on production and compliance reports.
Vice President - Vendor and Project Management
U.S. Bank
04.2016 - 05.2021
- Managed and directed relationships for multiple vendor relationships. such as Fiserv, APS, and Lexis Nexis.
- Operated in self-directed environment to solve problems and implement technical solutions while overseeing project phases from procurement to commission.
- Monitored project costs to drive savings and set yearly budget and contractual expenses.
- Developed and implemented CIP Models in relation to banks policy and compliance requirements.
- Launched development of interactive case management system (CIP Verification, Documentary ID Review, Fraud Rule Management, Disputes/Chargeback Management). Reduced manual functions by over 50%.
- Administered additional technological improvements, reducing business bottlenecks and improving operational efficiency.
Assistant Vice President, Risk Operations Manager
U.S. Bank
04.2016 - 08.2019
- Supported regulatory compliance by overseeing all audits to verify protocol adherence including internal compliance audits, SOC1 Audits.
- Oversaw daily operations for CIP Non Documentary and Documentary Verification, Fraud Monitoring, OFAC Screening, and BSA/AML Investigations Team.
- Provided direct management, feedback, instruction, guidance and direction to large staff of Fraud and AML Investigators from analysts to supervisors.
- Interaction with Operations Compliance and Business Line senior management as well as external regulators.
- Developed process flows and "SOP's" for processes surrounding Fraud Monitoring, CIP/Identity Verification, ACH Transaction Monitoring. BSA/AML Investigations.
- Maintained and ensured processes were compliant with current BSA, AML, and all related anti-money laundering and OFAC laws and regulations
Fraud Prevention Analyst
U.S. Bank
04.2014 - 04.2016
- Knowledge of operational functions, systems, policies and procedures relating to Risk Monitoring, Fraud Investigations, and ACH Management.
- Assisted management in compiling metrics related to fraud losses and BSA reports.
- Recommended process and procedure changes and assisted in various projects designed to enhance the bank's overall risk program.
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized BSA/fraud exposure.
Education
Bachelor of Business Administration - Corporate Finance
Jacksonville University
Jacksonville, FL05.2012
Bachelor of Business Administration - Business Management
Jacksonville University
Jacksonville, FL05.2012
Associate - Accounting
Florida State College At Jacksonville
Jacksonville, FL05.2008
Skills
- Compliance and Regulatory Oversight
- Organization and Time Management
- Business Operations Oversight
- Policy and Procedure Development
- Critical Thinking
- Strategic planning
- Root Cause Analysis
- Operational Procedures
- Teamwork and Collaboration
Affiliations
CFCS License, 2019
Timeline
Vice President - Control Manager
JPMorgan Chase
03.2023 - Current
Head of Fraud Delivery
Genpact
02.2022 - 02.2023
Vice President, Disputes and Chargeback Manager
U.S. Bank
08.2019 - 07.2021
Vice President - Vendor and Project Management
U.S. Bank
04.2016 - 05.2021
Assistant Vice President, Risk Operations Manager
U.S. Bank
04.2016 - 08.2019
Fraud Prevention Analyst
U.S. Bank
04.2014 - 04.2016
Bachelor of Business Administration - Corporate Finance
Jacksonville University
Bachelor of Business Administration - Business Management
Jacksonville University
Associate - Accounting
Florida State College At Jacksonville
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