Thomas (Jason) Lewis
Bentley
Summary
Successful track record of driving revenue by combining technical knowledge with pre and post sales acumen to manage client relationships, exceed quotas, and close complex deals.
Overview
24
24
years of professional experience
Work History
Customer Success Program Manager
NetApp
Wichita, KS
08.2018 - 01.2026
- Post-sale customer support and relations
- Uncover expansion opportunities for Sales Professionals
- Responsible for renewal of cloud products
- Light demonstration of cloud offerings
- Various correlating administrative tasks
- Led cross-functional teams to align project goals with organizational strategy.
- Developed and implemented program frameworks to enhance operational efficiency.
- Facilitated stakeholder communication to ensure project alignment, timely decision-making, and delivery.
- Key Sales Objectives reached at 100% quarter-over-quarter
VP, National Sales and Service
MidPoint / Netco, Inc.
Wichita, KS
01.2018 - 01.2019
- Educate potential and existing clients of services offered
- Up to 200 touches per week
- Overhaul and continued oversight of all marketing materials, online presents, and campaigns.
- Management of local escrow teams
- Established key performance indicators to measure success, driving accountability and continuous improvement throughout the organization.
- Frontline support to all clients
- Collaborated with senior management/executives to develop strategic initiatives and long term goals.
Resource Manager
ZeroChaos On-site at NetApp
Wichita, KS
03.2015 - 09.2017
- Management of contingent workforce – 200 + contractors
- Performed and coordinated recruitment processes of candidates
- Educated NetApp management of processes including vendor management software
- Managed resource allocation to optimize project efficiency and team productivity.
- Orientations, onboarding and offboarding
- Manager of SOW / CSA contract administration relating to 1099 engagements
- Update customer to status of contracts and onboarding
Owner/Operator
Elite Staffing Solutions of Indiana
Indianapolis, IN
07.2014 - 03.2015
- Recruited contingent workers for various customers searching for various skill sets
- Managed payroll for employees weekly
- OSHA compliance oversight
- Managed contingent workforce off and on-site
- Development of new accounts - 10 plus appointments or cold calls per day
- Customer site evaluations and risk factoring
General Manager
Apprentice Personnel, Inc.
Wichita, KS
12.2011 - 06.2014
- Recruited & interviewed potential candidates for job placement
- Presented service agreements to customers
- Cold calling and existing customer up-sales
- Conducted initial screenings and background checks for employers
- Managed payroll process
- Responsible for all outgoing client contracts and bids
Consultant
MaingSpring, LLC
Wichita, KS
03.2010 - 07.2011
- Demonstrated POS and Accounting software to potential clients
- Explanation of sales and service contracts
- Maintained and developed new relations with current and potential clients
- Software installation oversight for new clients
- Follow up after installation and ongoing support to gain client feedback
Account Manager
Netco Title, Inc.
KS & OK
11.2006 - 01.2010
- Responsible for generation of new business while servicing existing accounts
- Minimum of 10 appointments, cold calls, or current customer visits per day
- 3 to 4 overnights per month, approximately 150 accounts
- Accomplished judgment and lien searches for title policies
- Client relations with continuing customer support
Regional Sales and Marketing Director
Mid-Atlantic Title & Appraisal Services, Inc.
NC., SC., TN.
06.2002 - 11.2006
- Conducted presentations for large groups of financial personnel
- Arranged, managed, and participated in company outings for existing and potential customers.
- Direct relations with Banks, Mortgage Brokers, and Credit Unions
- Minimum of 20 in-person client visits and/or calls per day
- Monitoring and closure of multiple marketing projects
- Developed and executed regional marketing strategies to enhance brand visibility and market penetration.
Education
Bachelors - Management of Information Systems And Technology
Central Piedmont Community College
Charlotte, NCSkills
- Sales and Marketing
- Data Infrastructure Insights (Previously Cloud Insights)
- Problem-solving
- Enterprise Data Storage
- Counterpoint
- Multiple CRM tools
- Payroll
- Vendor Management tools
- Contract / Statement of Work
- Operations Management
- Networking
- HR Functions
- Contingent Workforce
- Software Training and Demonstration
- Customer Success
Timeline
Customer Success Program Manager
NetApp
08.2018 - 01.2026
VP, National Sales and Service
MidPoint / Netco, Inc.
01.2018 - 01.2019
Resource Manager
ZeroChaos On-site at NetApp
03.2015 - 09.2017
Owner/Operator
Elite Staffing Solutions of Indiana
07.2014 - 03.2015
General Manager
Apprentice Personnel, Inc.
12.2011 - 06.2014
Consultant
MaingSpring, LLC
03.2010 - 07.2011
Account Manager
Netco Title, Inc.
11.2006 - 01.2010
Regional Sales and Marketing Director
Mid-Atlantic Title & Appraisal Services, Inc.
06.2002 - 11.2006
Bachelors - Management of Information Systems And Technology
Central Piedmont Community College