Thomas Jay Lyle
Old Houston Place,TX
Summary
Accomplished Shift Manager with a proven track record at Murray's Deli / Curly Fry, LLC, excelling in operations management and relationship building. Mastered staff training, ensuring compliance and safety, while boosting customer service quality. Demonstrated ability to lead and improve team performance, achieving significant enhancements in workplace efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
Murray's Deli / Curly Fry, LLC
Midland, TX
06.2020 - Current
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
Midland Legacy Senior High School
Midland, TX05-2022
Skills
- Schedule oversight
- Opening and closing procedures
- Relationship building
- Customer service focus
- Compliance
- Safety compliance
- Tech-Savvy
- Staff training and onboarding
- Documentation and reporting
- Quality assurance
- Operations management
- Delegating work
- Shift leadership
- Employee training
- Cash handling
- Handling customer complaints
- Equipment troubleshooting
- Punctual and reliable
- Verbal and written communication
- Shift checklists
- Accurate money handling
Timeline
Shift Manager
Murray's Deli / Curly Fry, LLC
06.2020 - Current
High School Diploma -
Midland Legacy Senior High School
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