Thomas Joseph Ziccarello
San Diego,CA
Summary
Motivated individual eager to take the next step in my career. I have been working in upscale, high volume restaurants for the last decade - honing in on skills such as customer service, time management, problem solving, and leadership. Furthermore, my background in music performance has aided in my ability to confidently speak publicly and/or for large audiences in high pressure situations.
Overview
8
8
years of professional experience
Work History
Server
Greywind
New York, NY
03.2024 - 08.2024
- Assisted in training new servers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Matched wines with menu items and guest preferences.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
Inside Sales Representative
Brazilian United Soccer
Annapolis, MD
11.2023 - 04.2024
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Established relationships with key decision makers at target companies.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Server
Anton's NYC
New York City, United States
07.2023 - 01.2024
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Carefully and efficiently managed high volume sections whilst ensuring guest satisfaction
- Addressed customers inquiries concerns and complaints professionally and promptly resolving issues to guest satisfaction
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Runner, Server
Loring Place NYC
New York City, United States
12.2017 - 11.2023
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers resulting in higher check averages
- Forged lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Cross-trained in other restaurant roles to ensure smooth operations when needed
- Oversaw dozens of private events for high profile guests (celebrities/politicians)
Musician
On The Move, Element Music
New York City, United States
11.2019 - 11.2022
- Performed at several weddings in the New York City/Long Island area
- Adapted quickly to on the spot song requests enhancing guest engagement and enjoyment
- Exceptional ability to learn and flawlessly perform a wide range of songs to meet the unique preferences of each event/client
Server/Bartender
La Follia
New York, NY
07.2016 - 11.2017
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Bachelor of Arts - Music Performance
Hunter College of The City University of New York
New York, NY07.2022
Skills
- Ability to Multitask
- Fast Learner
- Microsoft Office
- Time Management
- Ability to Work Under Pressure
- Communication Skills
- Teamwork Skills
- Leadership
- Proficiency with various POS Systems
Timeline
Server
Greywind
03.2024 - 08.2024
Inside Sales Representative
Brazilian United Soccer
11.2023 - 04.2024
Server
Anton's NYC
07.2023 - 01.2024
Musician
On The Move, Element Music
11.2019 - 11.2022
Runner, Server
Loring Place NYC
12.2017 - 11.2023
Server/Bartender
La Follia
07.2016 - 11.2017
Bachelor of Arts - Music Performance
Hunter College of The City University of New York
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