THOMAS Juan MESBAH
Irvine,CA
Summary
Critical Thinking, using logic and reasoning to identify strengths and weaknesses. Mentor, train, and coach colleagues on best client acquisition and retention practices. I have demonstrated the ability to work well independently and as part of a team. Time management, diligence, and organizational skills, including prioritizing tasks Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Bank of America
01.2020 - 01.2022
- Account Maintenance, Current special offers, and all other bank services, including (Credit cards, balance transfers, loans, Car loans, and investments) Customer Retention.
NextLevel Tech LLC
12.2016 - 02.2020
- Network Administration As a Network Administration, I Work with hardware, software, computer infrastructures, and entire information systems and ensure everything runs smoothly and as designed
- Typical tasks include:
- Setting up and upgrading new networks
- Identifying problems as they arise
- Coming up with a practical solution
Senior Representative
ITT Technical Institute
Orange, CA
01.2011 - 01.2016
- Build and grow relationships with prospective and existing students
- Demonstrate strong listening, verbal communication, and interpersonal skills
- Educate students on the benefits of enrollment and improving their quality of life
- Encourage prospective students to visit the campus and tour the facilities.
Loan Officer
Loan Depot
04.2022
- Develops Loan applications by evaluating applicant information and documentation
- Consults with clients about their lending needs to help them achieve their financial goals, including collecting and analyzing information about the client's financial situation
- Evaluates loan application and documentation by informing the applicant of additional requirements
- Rejects loans by explaining deficiencies to applicants
- Schedules and tracks closing dates, contingency dates, and loan lock expirations.
Senior Representative
ITT-Technical
- Institute, my satisfactory quota was 12 students, but I exceeded 22+every quarters
- Build fundamental relationships with the student
- Counseling individuals who may have not sure whether to move forward with their education
- Achievements: Earned awards for consistently exceeding new enrollment performance objectives
- I consistently exceeded my quota by far in my Careers
Education
Bachelor of Science (BS) - Marketing, Information System Security
UCI
01.2018
Bachelor of Science - Computer And Information Systems Security
ITT-Technical Institute
Anaheim, CA09.2005
Skills
- New Business Development Oral/Sales Presentations Product Training/Education
- Client Acquisition Problem-Solving Follow-Up Customer Retention Rapport Building Negotiations
- [Number] wpm Typing Speed 45
- [Language] Fluency English,Farsi, German
- Call Center Operations
- Customer Retention Strategies
- Upselling Products and Services
- Translation and Interpretation Services
- Data Entry
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Creative Problem Solving
- CRM Software
- Customer Service
- Customer Data Confidentiality
- Multitasking and Prioritization
- Issue and Complaint Resolution
- De-escalation Techniques
- Needs Assessment
- [Number] wpm Typing Speed 45
- Calm and Professional Under Pressure
- Customer Account Management
- Verbal and Written Communication
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Call Controlling
- Communicating With Clients
- Call Control Skills
- Technical Troubleshooting
- Providing Customer Support
Affiliations
- Member, Small Business Association (2008 - present)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer
Loan Depot
04.2022
Call Center Representative
Bank of America
01.2020 - 01.2022
NextLevel Tech LLC
12.2016 - 02.2020
Senior Representative
ITT Technical Institute
01.2011 - 01.2016
Senior Representative
ITT-Technical
Bachelor of Science (BS) - Marketing, Information System Security
UCI
Bachelor of Science - Computer And Information Systems Security
ITT-Technical Institute
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