Thomas Kempf
Chicago,IL
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 4 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.
Overview
9
9
years of professional experience
Work History
Operations Associate/Guest Operations Specialist
BLUEGROUND US INC
Chicago, IL
01.2020 - 01.2025
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Collaborated with peers and other business areas to leverage best practices.
- Reviewed pick lists and delivery forms to cross reference accuracy with product and delivery
- Owned and updated spreadsheets holding information covering a 1000+ unit portfolio
Established building processes for tenant check in and check out - Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
- Developed and maintained comprehensive operational reports to provide insights into performance metrics, informing leadership decisions.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Led quality assurance initiatives, significantly reducing incidence of product defects.
Front of House Manager
University Of Dubuque Heritage Center
Dubuque, IA
08.2015 - 05.2019
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed a team of 25 during weekly events
Education
Bachelor of Science - Candidate, Business
University of Dubuque
Dubuque, IA05.2019
Bachelor of Science - Computer Information Technology
University of Dubuque
Dubuque, IA05.2019
Skills
- Process improvements
- Spreadsheets (Excel, gSheets)
- KPI Ownership
- Operational systems
- Complaint resolution
- Order Fulfillment
- Creative problem solving
- Inventory management
- Warehousing functions
- Recordkeeping strengths
- Operational efficiency
Timeline
Operations Associate/Guest Operations Specialist
BLUEGROUND US INC
01.2020 - 01.2025
Front of House Manager
University Of Dubuque Heritage Center
08.2015 - 05.2019
Bachelor of Science - Candidate, Business
University of Dubuque
Bachelor of Science - Computer Information Technology
University of Dubuque
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