Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thomas Petty

Canal Winchester,OH

Summary

Professional leader with focus on team collaboration and achieving results. Adept at adapting to changing needs and ensuring reliability in all tasks. Skilled in conflict resolution, staff training, and operational oversight. Recognized for strong communication and problem-solving abilities.

Overview

48
48
years of professional experience

Work History

Supervising Agent

Kafkis Agencies
08.2024 - Current
  • Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.
  • Mentored junior colleagues to foster growth and development, enhancing overall team performance.
  • Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
  • Developed new business opportunities through consistent networking, resulting in an expanded client base.

Sales Associate

Clear / John Glen Airport
01.2023 - 06.2025
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Concierge

Mercedes-Benz of Easton
08.2021 - 11.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Real Estate /Small Business Owner

Petty Real Estate Business
09.2015 - 05.2021
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Customer Service Representative

Mobotix AG
09.2012 - 11.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Courier

AAFES Exchange Services
02.2010 - 08.2012
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Shop Owner

Communication Business Services
10.2003 - 01.2010
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Inside Sales Representative

Telepost Kabel-Service
05.2001 - 09.2003
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Receptionist

Sembach Lodging
07.1999 - 04.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Security Guard

Pond's Security GmbH
10.1998 - 04.2001
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Loading Supervisor

Import and Exports
08.1996 - 09.1998
  • Delegated tasks effectively among team members based on their strengths and abilities, resulting in increased productivity rates across the board.
  • Addressed any equipment malfunctions promptly, minimizing downtime and keeping the loading process on schedule.
  • Mentored new hires as they acclimated to company policies and procedures, fostering a supportive work environment that encouraged retention rates among staff members.
  • Managed daily loading schedules for optimal use of resources and timely deliveries.

Smelter / Ceramics

Winterling Feinkeramik OHG
03.1985 - 08.1998
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

16-R

US Army
08.1977 - 08.1980

Education

East High
Cleveland, OH

Skills

  • Contract negotiation
  • Business correspondence
  • Teamwork
  • Effective communication

Languages

German
Full Professional

Timeline

Supervising Agent

Kafkis Agencies
08.2024 - Current

Sales Associate

Clear / John Glen Airport
01.2023 - 06.2025

Concierge

Mercedes-Benz of Easton
08.2021 - 11.2022

Real Estate /Small Business Owner

Petty Real Estate Business
09.2015 - 05.2021

Customer Service Representative

Mobotix AG
09.2012 - 11.2014

Courier

AAFES Exchange Services
02.2010 - 08.2012

Shop Owner

Communication Business Services
10.2003 - 01.2010

Inside Sales Representative

Telepost Kabel-Service
05.2001 - 09.2003

Receptionist

Sembach Lodging
07.1999 - 04.2001

Security Guard

Pond's Security GmbH
10.1998 - 04.2001

Loading Supervisor

Import and Exports
08.1996 - 09.1998

Smelter / Ceramics

Winterling Feinkeramik OHG
03.1985 - 08.1998

16-R

US Army
08.1977 - 08.1980

East High

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Thomas Petty