Thomas Logan Macfarlane

*Helped Build and Launch a Non-Profit Hospice House - First Hospice House of Siouxland and was essential to the success of launching the business.

*This is a Family Business which I act as an one of the Owners.

*Active Board Member
*Managing IT Systems - Oversee Computer Systems, Networks and Security
*Managing Hardware and Software - Deploying Hardware, Software and maintaining Software Programs
*Managing Applications - Managing Applications and their Security
*Managing Disaster Recover - Developing and Implementing business continuity protocols
*Analyzing IT Infrastructure - Assessing performance, Operating Costs, Productivity levels and Upgrade Requirements
*Managing Budgets - Ensuring Cost-Effective Allocation of Technology Resources
*Managing the IT Team - Leading, Managing, Hiring and Training the IT Team including Desktop Support Technicians and Network Engineers.
*Identifying Technology Needs - Identifying technology needs and making recommendations to business decision-makers
*Staying Current - Staying abreast of emerging technology trends
*Facilitating Communication between the IT Department and other Executives
*Developed Policies - Developing Policies, initiatives and budgets related to IT Operations
*Mentoring - Mentoring staff to foster a culture of continuous improvement

*I was apart of FSD1 Build. I helped launch the 3million+ total square feet site by getting the network built and setting up multiple servers, switches, cables, computers, printers, and scanners.
*I was apart of MLI1 Build. I helped launch the 2.5 million+ total square feet site by getting the network built and setting up multiple servers, switches, cables, computers, printers, and scanners.
*Network Engineering and troubleshooting, Data Cabling, and Systems Administration in a variety of
software and hardware environments.
*Managed local technical projects
*Maintaining or creating policies, procedures and processes
*Provide Support for Desktops, Laptops, Printers, Peripherals and other computer related devices
*Ensure Proper Documentation, Notification, Escalation, Tracking and Follow Up of all Incidents
*Participate in Monitoring and Maintenance of System Key Process Improvements
*Ensure Day to Day Repair of IT Assets (as applicable)
*Create and Manage CM's
*Supervise Equipment Coordinators/Help Desk and Ensure Service Levels are Met
*Lead Projects that require a team of 5-15 individuals to complete
*Help Manage Equipment Budget
*Train End Users
*Reports to ITM (Information Technology Manager)

*Helped lead and implement a Multi-Site WAN Migration utilizing BGP-EVPN VXLAN to convert Layer 2 over to Layer 3.
*Upgraded firmware for all Routers and Switches in the company which spanned across multiple sites reaching well over 300 total network devices
Upgraded Wireless by upgrading all Wireless Controllers and Access Points
*Managed Cisco Catalyst Center/DNA to automate provisioning and upgrading the network devices
*Managed SDA Cisco ISE for configuration of 802.1x profiles for both wired and wireless systems on the network
*Utilized Zero Trust with Zscaler and Cisco ISE
*Used Python/Jinja Scripting as well as Vilocity scripting to help automate mass configuration and deployment of network devices
*Vsphere/Vmware Active Directory
*Cisco Unified Communications Manager (CUCM)
*Cisco Unity Connection (CUC)
*Cisco Webex
*Sharepoint

• *I was apart of FSD1 Build. I helped launch the 3million+ total square feet site
• I was apart of MLI1 Build. I helped launch the 2.5 million total square feet site
• by getting the network built and setting up multiple servers, switches, cables,
• computers, printers, and scanners.
• *Network Engineering and torubleshooting, Data Cabling, and Systems
• Administration in a variety of
• software and hardware enviornemnts.
• *Managed local technical projects
• *Maintaining or creating policies, procedures and processes
• *Provide Support for Desktops, Laptops, Printers, Peripherals and other
• computer related devices
• *Ensure Proper Documentation, Notification, Escalation, Tracking and Follow
• Up of all Incidents
• *Participate in Monitoring and Maintenance of System Key Process
• Improvements
• *Ensure Day to Day Repair of IT Assets (as applicaple)
• *Create and Manage CM's
• *Supervise Equipment Cordonators/Help Desk and Ensure Service Levels are
• Met
• *Lead Projects that require a team of 5-15 individuals to complete
• *Help Manage Equipment Budget
• *Train End Users
• *Reports to ITM (Information Technology Manager)

• Provide Computer/Networking Support
• Install/Configure/Upgrade Servers,Software and Hardware
• Provide End User Device and Voicemail setup and Support for Cisco CUCM
• (VOIP)
• Utilize Active Directory for Management of Users/Permissions
• Help Setup and Configure User's Badges and Door Security
• Help with the Management of the Camera System
• Manage and Configure Printers
• Utilize Cisco Webex
• Install, Configure Networking equipment, Cables, Workstations
• Utilize Vsphere and Mircrosoft Exchange Management
• I was apart of a multi million dollar expansion of the building
• I lead the local IT team of running majority cables and patching them into a cisco network switch, and setting up multiple computers, printers andperipherals.
• Reports to Manager of Information Technology

• Sioux Falls, South Dakota, United States