Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Timeline
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Thomas Lott

Maiden,NC

Summary

Dynamic professional with a proven track record at Home Depot, excelling in merchandise planning and promotional strategies. Recognized for reducing shrinkage and enhancing customer loyalty through effective team management and innovative solutions. Reliable and outgoing, I thrive in fast-paced environments, consistently delivering results that exceed expectations.

Versatile team member offering over 18 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

In-Home Healthcare Provider

Premier HomeCare, LLC
02.2024 - Current
  • Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
  • Exhibited excellent time management skills when caring for multiple clients simultaneously without compromising quality of care.
  • Demonstrated cultural sensitivity and understanding when working with diverse patient populations, adapting care practices as needed to accommodate unique backgrounds and beliefs.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s unique needs.

Merchandising Supervisor

Home Depot, M.E.T
03.2015 - 08.2023
  • Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
  • Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
  • Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
  • Streamlined inventory management processes for improved product availability and reduced stockouts.
  • Managed promotional events to create excitement around new product launches, generating brand awareness and customer loyalty.
  • Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.
  • Conducted regular audits of merchandising activities to maintain compliance with company policies and industry best practices.

Customer Service Manager

Petsmart
03.2007 - 03.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Skills

  • Merchandise planning
  • Pricing strategy
  • Promotional strategies
  • Stock control
  • Friendly and outgoing
  • Reliable and punctual
  • Pricing and shelf labeling
  • Maintaining stock levels
  • Stock replenishment
  • Planogram design
  • POS systems
  • Store maintenance

Accomplishments

  • Supervised team of 12 staff members.

Affiliations

  • Society of Creative Anachronism

Timeline

In-Home Healthcare Provider

Premier HomeCare, LLC
02.2024 - Current

Merchandising Supervisor

Home Depot, M.E.T
03.2015 - 08.2023

Customer Service Manager

Petsmart
03.2007 - 03.2015

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Thomas Lott