Summary
Overview
Work History
Education
Skills
Designations
Certification
Timeline
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Thomas L. "Tripp" Bass III

110 Eastgate Drive, Elon,NC

Summary

Results-driven technology leader with strong track record in managing and optimizing IT services. Demonstrates keen focus on fostering team collaboration and driving impactful outcomes. Skilled in implementing innovative solutions, streamlining operations, and adapting to evolving technological landscapes. Known for reliability, strategic thinking, and proactive approach to solving complex challenges.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Director of Communications and Technology

Harris Crouch
06.2006 - Current
  • Company Overview: formerly Harris, Crouch, Long, Scott, and Miller, Inc
  • Coordinate and oversee all operations related to technology and facilities including: network and computer systems, telephone systems, alarm systems, grounds, and building maintenance
  • Maintain four virtualized servers including one Exchange, two data storage/domain controllers, and remote server
  • Provide desktop support including PC hardware/software maintenance and repair for twenty users
  • Serve as Exchange Administrator, LaserFiche Administrator, and Smart Office Database Administrator
  • Serve as Telecom Administrator facilitating adds, moves, and changes as well as phone system administration
  • Implement and maintain Apple devices including iPads, iPhones and Apple TVs
  • Purchase and deploy new PCs and equipment
  • Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.

Network Administrator/New Business Development

Harris, Crouch, Long, Scott & Miller
01.2004 - 06.2006


  • Maintained four servers including one Exchange, two data storage/domain controllers, and remote server Implement and maintain Apple devices including iPads, iPhones and Apple TVs
  • Provided desktop support including PC hardware/software maintenance and repair for twenty users
  • Served as Exchange Administrator as well as Smart Office Database Administrator
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Served as Telecom Administrator facilitating adds, moves, and changes as well as phone system administration
  • Implemented and maintained BlackBerry handheld devices and BlackBerry Enterprise Server
  • Purchasee and deployed new PCs and equipment
  • Coordinated all technology and facilities projects including: telephone systems, alarm systems, and building maintenance
  • Created illustrations and reprojections for new insurance business

Split Dollar Development Coordinator

Harris, Crouch, Long, Scott & Miller
06.2003 - 01.2004


  • Created reprojections for split dollar insurance policies
  • Worked with various carriers to obtain policy-specific information
  • Facilitated technology projects such as e-mail hosting, digital dictation, and data imaging


Agency Marketing/Database Manager

Jefferson Pilot Financial
06.2002 - 02.2003
  • Managed marketing associates scheduling appointments for financial service representatives
  • Created, Updated, and Maintained client database
  • Developed and implemented marketing plans for both telephone and direct mail campaigns
  • Troubleshot software and hardware problems
  • Provided reporting and technical expertise for maintenance of organizational processes.
  • Acted as a liaison between the agency and the network systems support vendor.


Business Objects Consultant - Analyst/Developer

AT&T
12.1998 - 02.2002
  • Prepared Technical Specifications documents which detailed the impact of system change requests on the ORACLE database and Business Objects reporting universes, and which served as working documents for the development team
  • Moderated discussions between system programmers and end users in order to ensure clear communication, to promote an understanding of user requirements, and to produce a finite, documented list of system changes
  • Developed and maintained universes and reports using both the graphical interface as well as freehand SQL
  • Taught, trained, and assisted end-users to guarantee that they were satisfied with system changes and that change-induced frustration was minimized
  • Conducted monthly conference calls with worldwide users
  • Maintained the corporate Business Objects Users' web site

Software Test Engineer

AT&T
12.1998 - 02.2002
  • Analyzed system design documents to ensure software and environment met all business requirements
  • Created Test Suites (plans, designs, cases, and procedures) utilizing TestDirector and MS Office templates
  • Executed manual and automated test cases utilizing knowledge of software, operating systems, databases, programming, and testing tools
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product
  • Ran SQL queries against the database for data validation of Business Objects reports

Business Objects Analyst

Vanguard Cellular Systems, Inc. (CellularOne)
06.1998 - 12.1998
  • Administered Business Objects query tool to 150+ end-users
  • Developed and managed reports and universes
  • Troubleshot user problems
  • Created and maintained user IDs and access levels
  • Scheduled reports to be run by the Document Agent Server
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Completed training courses in Introduction to SQL, SQL Plus, PL/SQL, Advanced Query Techniques, Application Performance Tuning


Consumer Accounts Receivable Supervisor

Vanguard Cellular Systems, Inc. (CellularOne)
11.1996 - 06.1998
  • Supervised one lead and 12 collectors performing outbound collection calls via the Mosaix power dialer
  • Interviewed and hired qualified candidates
  • Scheduled personnel
  • Monitored account assignments
  • Prepared and administered performance reviews
  • Set goals for accounts receivable team and developed strategies to meet goals
  • Resolved complaints from customers and fielded overall company reviews
  • Assisted in maintaining the departmental budget

Collections Support Supervisor

Vanguard Cellular Systems, Inc. (CellularOne)
05.1996 - 11.1996
  • Supervised two leads and 12 employees performing support duties including: suspending past due accounts and reactivating them when payment is received, writing-off deactivated accounts, and preparing accounts to be placed with an outside collection agency
  • Implemented credit card billing function into Accounts Receivable department
  • Supervised direct credit card billing function

Collections Analyst

Laboratory Corporation of America
09.1995 - 05.1996
  • Resolved past due laboratory bills with patients by filing insurance claims and arranging for direct payment
  • Provided detailed reports on collection activities to management, supporting strategic planning initiatives

Customer Service Supervisor

Sears Regional Credit Card Operations Center
06.1994 - 09.1995
  • Supervised five customer service leads, each supervising eight to twelve customer service representatives (total of 50+ employees) who were responsible for resolving customer inquiries and complaints received by telephone or mail

Asset Management Lead

Sears Regional Credit Card Operations Center
11.1991 - 06.1994
  • Supervised 20 to 30 adjusters conducting telephone collection calls
  • Negotiated with difficult customers while preserving positive customer relations

Manager

Janus Theatres, Inc.
07.1988 - 10.1991
  • Supervised 12 to 20 employees
  • Managed operations
  • Accounted for nightly revenue

Education

Bachelor of Arts - Mass Communications, English

Elon University
05.1994

Skills

  • Windows
  • Microsoft Office
  • Microsoft Exchange
  • Microsoft Server
  • Remotely Anywhere
  • LogMeIn
  • Veritas/Symantec Backup Exec
  • BlackBerry Enterprise Server
  • Apple iOS
  • Trend Micro InterScan Messaging Security Suite
  • ACT! Database
  • Symantec Antivirus Corporate
  • LaserFiche
  • Data Warehouse
  • Business Objects
  • Web Intelligence
  • Visual Basic 60
  • Oracle
  • Microsoft Project
  • SQL
  • TOAD
  • PeopleSoft
  • Mercury Interactive TestDirector
  • Virtual Private Network (VPN)
  • Sablime Configuration Management System
  • Adobe PhotoShop
  • EZ-Data/Smart Office Client Data System
  • McAfee Help Desk
  • Remedy Action Request System
  • FastData and Searchlink skip-tracing tools
  • Automatic Call Delivery (ACD) Systems
  • Mosaix and Voicelink power dialers
  • Net Dynamics Fax Net
  • Timbuktu Pro
  • Symantec PC Anywhere

Designations

Fellow, Life Management Institute

May 2008



Professional, Customer Service

May 2006


Certification

North Carolina Department of Insurance Life and Health Agent

Timeline

Director of Communications and Technology

Harris Crouch
06.2006 - Current

Network Administrator/New Business Development

Harris, Crouch, Long, Scott & Miller
01.2004 - 06.2006

Split Dollar Development Coordinator

Harris, Crouch, Long, Scott & Miller
06.2003 - 01.2004

Agency Marketing/Database Manager

Jefferson Pilot Financial
06.2002 - 02.2003

Business Objects Consultant - Analyst/Developer

AT&T
12.1998 - 02.2002

Software Test Engineer

AT&T
12.1998 - 02.2002

Business Objects Analyst

Vanguard Cellular Systems, Inc. (CellularOne)
06.1998 - 12.1998

Consumer Accounts Receivable Supervisor

Vanguard Cellular Systems, Inc. (CellularOne)
11.1996 - 06.1998

Collections Support Supervisor

Vanguard Cellular Systems, Inc. (CellularOne)
05.1996 - 11.1996

Collections Analyst

Laboratory Corporation of America
09.1995 - 05.1996

Customer Service Supervisor

Sears Regional Credit Card Operations Center
06.1994 - 09.1995

Asset Management Lead

Sears Regional Credit Card Operations Center
11.1991 - 06.1994

Manager

Janus Theatres, Inc.
07.1988 - 10.1991

Bachelor of Arts - Mass Communications, English

Elon University

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Thomas L. "Tripp" Bass III