Thomas Marcuccilli
Fort Wayne,IN
Summary
Accomplished leader with proven success in developing, implementing and optimizing business processes to enhance long-term profitability. Astute leader with strategic mindset demonstrated over 10-year banking career. Collaborate cross-functionally on large-scale initiatives to meet dynamic industry challenges.
Overview
5
5
years of professional experience
Work History
SVP, Retail Banking
STAR Financial Bank
Fort Wayne, IN
04.2019 - Current
- Developed and implemented strategies for expanding the organization's market reach with 37+ locations
- Provided strategic guidance to executive team on retail sales decisions and initiatives related to loan/deposit growth and profitability.
- Managed annual budgeting process and oversaw financial performance for Retail and Customer Solutions.
- Managed relationships with external partners, vendors, and stakeholders specific to retail and customer solutions.
- Established key performance indicators (Branch Scorecard) to track progress against financial goals.
- Oversaw multiple loan and deposit campaigns that have resulted in 4% loan growth and 8% deposit growth over the prior 3 years.
- Developed new banker sales training process with the addition of 2 new training branches.
- Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
- Assisted in the implementation of innovative projects across multiple divisions. Those projects include the deployment of Coconut, Glia, nCino LOS and referral system, Alkami (OLB), Econocheck (Account Benefits) and most recently, BANNO (Website redesign).
- Oversee all delivery channels to identify opportunities for streamlining employee and customer experience. This includes the branch network, incoming phone, video, and chat, as well as the most newly developed outbound channel that manages our online loan and deposit applications.
- Set benchmarks to improve customer service standards throughout the branch and customer solutions. These standards are
- Analyzed data from marketing campaigns to determine best practices for future efforts. These initiatives primarily focused on new customer acquisition and wallet share growth.
- As Chairman of Strategic Planning, collaborated with senior management on long-term planning initiatives that aligned with the corporate vision.
- Created the retail communication infrastructure, moving it from market based to LOB focused. This contributed to enhanced synergies between internal teams with the organization of weekly, monthly and quarterly meetings.
- Worked with compliance to ensure that all applicable laws, regulations, policies, and procedures were considered in all product and process enhancements or adjustments.
- Maintained a comprehensive understanding of trends within the industry landscape to help drive key decisions around products and services.
- Monitored competitors' activities to stay ahead of changes in the marketplace.
Education
Banking
Graduate School of Banking
Madison, WI08-2016
BBA - Marketing
Loyola University of Chicago
Chicago, IL06-2008
Skills
- Strategic Goals
- Budget Preparation
- Product Management
- KPI Tracking
- Customer Support
- Partnership Development
- Strategic Leadership
- Revenue Generation
- Recruiting and Hiring
Timeline
SVP, Retail Banking
STAR Financial Bank
04.2019 - Current
Banking
Graduate School of Banking
BBA - Marketing
Loyola University of Chicago