Thomas McKinney- Stehr
New Port Richey,FL
Summary
General Manager who places a priority on providing excellent customer service in order to encourage guest loyalty and reoccurring business. Manages efficient resource use to meet anticipated operating demands. Sales manager with a strong background in interpersonal communications, outstanding planning skills, and sound judgment.
Overview
5
5
years of professional experience
4
4
Certificates
Work History
General Manager
Blaze Pizza
Land O' Lakes, FL
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
General Manager
Zaxbys
03.2022 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assistant Manager
Zaxbys
04.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Certified Crew Trainer
Zaxbys
07.2020 - 04.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
Cashier
Zaxbys
06.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Upsold additional products and services to customers, increasing revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
Zaxbys
07.2019 - 06.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Identified inefficiencies leading to improved productivity.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06.2021
Skills
- Staff Development
- Staff Training
- Employee Scheduling
- Leadership
- Microsoft Windows
- Microsoft Excel
- Cost Management
- Manage Budgets
- Profit and Loss Accountability
- Financial Forecasting
- Profit and Loss
- Product Costing
- Food Preparation and Safety
Certification
- Certified Crowd Management Training - April 2, 2023
- Certified General Manager, Zaxbys - March 8, 2022
- Certified Assistant Manager, Zaxbys - April 8, 2021
- Certified ServSafe Food Safety, - April 8, 2021
- Certified Crew Trainer, Zaxbys - July 22, 2020
Timeline
General Manager
Blaze Pizza
08.2023 - Current
General Manager
Zaxbys
03.2022 - 08.2023
Assistant Manager
Zaxbys
04.2021 - 03.2022
Certified Crew Trainer
Zaxbys
07.2020 - 04.2021
Cashier
Zaxbys
06.2020 - 07.2020
Cook
Zaxbys
07.2019 - 06.2020
High School Diploma -
River Ridge High School
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