Thomas Mle Seton

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Knowledgeable Information Technology Specialist sets up and optimizes workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cisco devices. Excellent skills in infrastructure, data management and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths. Results-driven IT Specialist who identifies and recommends improvements to organization software, hardware, and business systems. Liaises with subject matter experts to gather business requirements and implement platforms and processes to address needs. Educated in traditional and progressive training techniques to handle highly stressful situations with poise. Accomplished IT Specialist with over 13 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware, and software defects and supporting new application roll-outs. Cisco Certified Network Associate and Security+ Certified. Committed to providing efficient, high-quality support. Capable IT Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Skilled Information Technology Specialist qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Solutions-focused, team-oriented IT Specialist with experience and hands-on skill in Cisco LAN/WAN Networking environment, Excellent knowledge of Microsoft Azure Active director), Cloud Platform Security, Cybersecurity + including AWS Security. I am an IT Professional with almost 15 years of experience in ICT. Working knowledge Cisco IP phone configuration using Cisco Unity Communication Manager Express

• Employee Customer Service for 2023
• Ø CCNP Security ( SCOR 350-701) SCOR ( 350-701)
• Ø Cisco Certified Network Professional (R&S) CCNP (Route & Switch)
• Ø Certified Cloud Security Professional CCSP
• Ø Azure Active Directory AAD
• Ø Azure Multifactor Authentication MFA
• Ø AWS Security and Architecture AWS Security
• Ø Microsoft Intune. Enrolling, Securing, and Managing devices

Ø Microsoft Certified Technology Specialist MCTS

Ø Certified Fiber Optic Technician CFOT

Ø Cisco Certified Network Associate CCNA

Ø Network Plus N+

Ø Hardware & Repair A+

Ø CompTIA Security + Security +