THOMAS QUINN HOPKINS
Smyrna,Georgia
Summary
Facilities and Real Estate management professional with exceptional record in client and tenant relations, building operations, leasing, capital planning and project management, financial management and team building and development.
Overview
26
26
years of professional experience
Work History
Head of Workplace Experience
Newell Brands Inc.
10.2022 - Current
- Manage all facilities and workplace service operations for global portfolio of corporate offices (90 sites globally)
- Manage team of Regional Facilities Leads, Program Manager and Project Managers
- Provide strong leadership to enhance team productivity and morale.
- Design and deliver a global RTO process including a transition to hybrid work model
- Manage and review real estate transactions and vendor contract negotiations
- Establish relationships with landlords, brokers and developers to understand market climate and trends
- Manage large-scale construction projects including new site development, decommissions, right size in place.
- Proactively review asset portfolio to identify cost saving opportunities for long term sustainability
- Implement and develop operational standards, policies and procedures.
- Conduct performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Lead all financial activity to include budgeting and forecasting, reporting and cost saving initiatives
- Interact with external and internal stakeholders at all levels regarding real estate transactions, negotiations and workplace services
Sr. Director, Facilities and Workplace Experience
Jones Lang LaSalle, Supporting Google
01.2016 - 10.2022
- Led all facilities and workplace services of Google's East US Region (East Coast and Texas) - total of 20 sites across eight US states
- Led portfolio finance management to include annual budgets, reporting, invoice processing and OpEx/Capital improvement projects - currently $25M operating budget.
- Build and manage a high performing remote team including 8 direct reports and 350 total team members within organization
- Deliver on Diversity and Inclusion initiatives, set portfolio strategic plan and champion D&I continuing education for all team members.
- Mange all phases of project management from conception to completion - , renovation, decommission, MAC/OP projects, and building system repair/replacement
- Led team to consistently meet or exceed KPIs in client satisfaction, innovation, EH&S, finance, people management, and building system maintenance program
- Led all EH&S initiatives, to include on account workgroup, best practice rollout and implementation, team training and reporting
- Manged the client food program (meal catering and snack program) for all sites to include vendor selection by market, quality and variety of menu/selection, financial oversight and equipment purchase and maintenance
- Led event planning to include setup/breakdown, food/beverage, security and logistics
- Managed the PM program for building assets at all sites to ensure maximum ROI with asset collection Ensure all sites exceed OSHA standards and local governing codes through self audits and on-going safety training of all team members
- Created and implement disaster contingency planning and business continuity for all sites
- Identify and implement best practices that deliver maximum value to the client, to include PM reporting, financial variance reporting and delivery, and new site opening procedures and lead time readiness
- Managed moves, headcount growth and occupancy planning to maximize workplace space allocation
- Establish personnel performance metrics to encourage efforts toward common goals.
- Strategize and execute business plans for client operational design, development and maintenance.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover
Regional Commercial Property Manager
Post Properties
01.2011 - 12.2015
- Managed office and retail assets of all East Coast Properties - Georgia, Florida, North Carolina, Washington DC - 13 properties, approximately one million sqft
- Ensured all properties within region operate within established budgets and achieve revenue goals - all properties within 5% of budget year over year.
- Managed leasing/renewal process for prospective and current tenants
- Managed construction process for new tenant buildout and capital projects
- Created annual operating and capital budgets, monthly revenue and expense analysis, and monthly leasing activity reports for each property - $15 million annual operating budget
- Managed all capital and property improvement projects - average $5 million annual capital project budget
- Managed vendor selection process and maintain strong vendor relations
- Process annual CAM reconciliations and meet with tenants to review
- Managed Administrative, Security and Engineering team of two Class A office buildings.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Regional Manager Of Operations
Corporate Office Centers
08.2006 - 12.2010
- Responsible for all financial and operations management of Executive Suite offices within assigned region (Georgia, Alabama, Tennessee)
- Managed Sales and Operations Managers at each property R
- Responsible for sales and renewals in order to achieve revenue goals
- Directed all financial reporting, including Client invoicing, AR/AP, P&L analysis, monthly Sales and Service Variance reports and annual budgets
- Produced annual budgets and operating plans for each property
- Performed quarterly audits of each location, focusing on overall property appearance, financial controls and reporting, and client satisfaction
- Responsible for Client satisfaction and retention for region, maintaining a 90% satisfaction and retention rate (top rated region nationwide in 2007 and 2008)
- Directed all recruiting and staffing efforts for Southeast region (12 direct reports)
- Managed the vendor selection process
- Developed processes to save on costs and prevent losses.
- Assisted with marketing strategy creation and advertising initiatives to better promote facilities to public.
Executive Director
Sunrise Senior Living
10.2005 - 08.2006
- Responsible for overall financial management, hiring and retention, resident care and regulatory compliance of assigned community.
- Assigned to "turnaround" community after training
- Increased resident occupancy from 67% to 100% (with waiting list) within first ninety days
- Decreased resident past due balances from over $50K to zero
- Increased NOI from (-$4000) in February 2006 to $17000 in May 2006
- Received State Survey within thirty days with no citations (previous survey listed 15 citations)
- Increased internal Quality Assurance score from 48% in December 2005 to 86% in April 2006
- Maintained an employee retention rate of 67% (company standard is 50%).
Senior General Manager
Regus Group, Inc
06.1999 - 09.2005
- Directed all sales and operations for Atlanta office of global, executive suite corporation
- Consistently ranked top 5 US locations, top 10 global locations (based on total revenue achieved).
- Managed the recruitment and development of sales and operations team
- Managed contract negotiations for new business, and renewal and expansion negotiations for existing Clients.
- Maintain a 90% retention rate of existing Clients (including Fortune 500 accounts)
- Managed Accounts Receivable, including Collections, maintaining an average monthly collection rate of 98%
- Managed site P&L, design and implement annual budgets
- Managed all vendor selection and relations
- Managed all conference and event services, averaging 5-10 events per week
Education
Bachelor of Business Administration - Human Resource Management
Kennesaw State University
Kennesaw, GeorgiaSkills
- Team leadership
- Process implementation
- Project Management
- Risk management processes and analysis
- Client and tenant relations
- Budgeting and finance
- Culture Transformation
- Core Values Management
- Collaborative Leadership
- Strategic Development
Timeline
Head of Workplace Experience
Newell Brands Inc.
10.2022 - Current
Sr. Director, Facilities and Workplace Experience
Jones Lang LaSalle, Supporting Google
01.2016 - 10.2022
Regional Commercial Property Manager
Post Properties
01.2011 - 12.2015
Regional Manager Of Operations
Corporate Office Centers
08.2006 - 12.2010
Executive Director
Sunrise Senior Living
10.2005 - 08.2006
Senior General Manager
Regus Group, Inc
06.1999 - 09.2005
Bachelor of Business Administration - Human Resource Management
Kennesaw State University
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