Thomas. R Conradt
Rochester
Summary
Dynamic Used Car Sales Director with a proven track record in inventory management and customer relationship building. Successfully mentored sales teams, driving traffic and exceeding sales targets. Skilled in financial analysis, optimizing profitability while ensuring exceptional customer service and satisfaction.
Experienced with managing sales teams and inventory in used car dealership. Utilizes strategic sales techniques and customer relationship management to drive business growth. Track record of effective team leadership and optimizing sales processes.
Professional automotive sales leader with extensive experience in managing pre-owned vehicle departments. Proven track record in driving sales growth, enhancing customer satisfaction, and optimizing inventory management. Strong focus on fostering team collaboration, adapting to dynamic market conditions, and delivering consistent results. Skilled in negotiation, customer relationship management, and strategic planning.
Overview
14
14
years of professional experience
Work History
Used Car Sales Director
Garber Chevrolet
04.2024 - 03.2025
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Built strong customer relationships through exceptional service and follow-up communication.
Used Car Sales Manager
Garber Honda
05.2020 - 04.2024
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Managed inventory effectively for optimal turnover rate and profitability.
New Car Sales Manager
Northtown Honda
01.2019 - 03.2020
- Improved overall customer buying experience to safeguard dealership revenue.
- Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Improved sales team efficiency by monitoring key performance indicators and providing actionable insights.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
BDC Sales Manager
Garber Honda
01.2017 - 03.2019
- Developed strong client relationships for higher customer satisfaction and repeat business.
- Collaborated with cross-functional teams to develop new product offerings tailored to customer needs.
- Managed a team of sales representatives, providing regular training and performance evaluations.
- Implemented comprehensive training programs for new hires, reducing onboarding time and increasing productivity levels faster.
Sales Consultant
Garber Honda
08.2013 - 12.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Security Officer Supervisor
Fingerlakes Casino and Racetrack
06.2011 - 08.2013
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Honeoye Central School
Honeoye, NY06-2009
Skills
- Inventory management
- Sales forecasting
- Financial analysis
- Staff training
- Customer service
- Conflict resolution
- Coaching techniques
- Time management
- Customer relationship building
Timeline
Used Car Sales Director
Garber Chevrolet
04.2024 - 03.2025
Used Car Sales Manager
Garber Honda
05.2020 - 04.2024
New Car Sales Manager
Northtown Honda
01.2019 - 03.2020
BDC Sales Manager
Garber Honda
01.2017 - 03.2019
Sales Consultant
Garber Honda
08.2013 - 12.2017
Security Officer Supervisor
Fingerlakes Casino and Racetrack
06.2011 - 08.2013
High School Diploma -
Honeoye Central School
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