Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Thomas Raffield

Austin,TX

Summary

Reliable employee seeking Serving position. Offering excellent communication and good judgment. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-savvy Bartender/Assistant Manager accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Capable Assistant Manager/Bartender/server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Restaurants/Bar establishments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work History

Server

Apple Bee's
Austin, TX
01.2023 - 08.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Manager's Assistant

Mainland Poke
Santa Monica, CA
02.2018 - 05.2020
  • Responded to and directed incoming calls and other communication..
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Ran errands to support daily needs of management.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Education

High School Diploma -

Beverly Hills High School
Beverly Hills, CA
01.2002 - 06.2006

Associate of Arts - Communications

Santa Monica College
Santa Monica, CA
02.2009 - 07.2013

Skills

    Physical Endurance, Stamina, & Strength

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Accomplishments

  • Resolved product issue through consumer testing.
  • NLP Certification
  • Nutritional lifestyle coaching

Timeline

Server

Apple Bee's
01.2023 - 08.2023

Manager's Assistant

Mainland Poke
02.2018 - 05.2020

Associate of Arts - Communications

Santa Monica College
02.2009 - 07.2013

High School Diploma -

Beverly Hills High School
01.2002 - 06.2006
Thomas Raffield