Thomas (Scott) Card
New Smyrna Beach ,Florida
Summary
Dedicated professional with a strong background in staff training and development. Known for effectively managing restaurant operations while ensuring high standards of service, compliance, and cost control.
Overview
29
29
years of professional experience
Work History
Senior Restaurant Manager
Blackbeard's Inn
New Smyrna Beach, FL
08.2024 - Current
- Managed daily restaurant operations and ensured smooth service flow.
- Supervised staff to maintain high standards of customer service.
- Trained new employees on menu items and service protocols.
- Coordinated inventory management and stock replenishment processes.
- Assisted in creating weekly staff schedules for optimal coverage.
- Implemented health and safety regulations throughout the restaurant.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled customer inquiries and resolved issues efficiently.
- Analyzed customer feedback surveys to identify areas of improvement.
- Resolved customer complaints in a timely manner to ensure customer loyalty.
- Managed payroll records, budgets, cash handling processes and financial reports.
- Reviewed monthly profit and loss statements with upper management team members.
- Developed strategies for increasing customer satisfaction and sales revenue.
- Ensured proper maintenance of facilities through regular inspections and repairs.
- Monitored restaurant operations to ensure compliance with health and safety regulations.
- Conducted daily pre-shift meetings with staff to review specials and discuss any changes or updates in the restaurant's operations.
- Assisted customers with menu selections while providing detailed information about ingredients.
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Provided guidance to employees regarding job duties or work related issues.
- Implemented cost control systems to maintain budgeted labor costs.
- Enforced all company policies, procedures and service standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
General Manager
General Public House
New Smyrna Beach, FL
08.2019 - 08.2024
- Oversaw daily operations and managed staff performance in a fast-paced environment.
- Developed and implemented operational strategies to enhance service quality.
- Coordinated training programs to improve employee skills and knowledge retention.
- Managed inventory levels and maintained supplier relationships for timely deliveries.
- Ensured compliance with health and safety regulations across all departments.
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated team meetings to promote collaboration and address operational challenges.
- Streamlined communication between departments to enhance workflow efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Kitchen Manager/Restaurant Floor Manager
Clancy's Cantina
New Smyrna Beach, FL
01.2009 - 01.2019
- Managed kitchen operations and staff to optimize workflow efficiency.
- Oversaw inventory management and procurement for food supplies.
- Developed standard operating procedures for food preparation and safety.
- Trained kitchen staff on cooking techniques and safety compliance.
- Collaborated with front-of-house staff to ensure seamless service delivery.
- Implemented sanitation protocols, maintaining adherence to food safety standards.
- Scheduled shifts, delegated tasks, and promoted teamwork among kitchen staff.
- Monitored equipment maintenance and resolved issues promptly.
Kitchen Manager
Norwood's Seafood
New Smyrna Beach, FL
01.1997 - 01.2007
- Managed daily kitchen operations to ensure efficient workflow and food preparation.
- Trained kitchen staff on safety procedures and food handling protocols.
- Coordinated inventory management, ordering seafood and supplies as needed.
- Developed kitchen schedules for staff shifts and tasks based on business volume.
- Implemented quality control measures to uphold food standards and presentation.
- Collaborated with chefs on seasonal menu items and specials.
- Oversaw meal preparation, cooking methods, portion sizes, and plate presentation.
- Maintained proper functioning of kitchen equipment through training on manufacturer instructions.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06-1992
Skills
- Inventory management and control
- Customer service and engagement
- Staff training and development
- Conflict resolution and techniques
- Team leadership and management
- Menu development and pricing
- Operational efficiency strategies
- Budget management and cost control
- Performance evaluation and improvement
- Time management and prioritization
- Quality assurance processes
- Scheduling coordination and oversight
- Sales growth strategies
- Labor management and hiring decisions
- Kitchen equipment operation and maintenance
- Business operations expertise
- Adaptability in fast-paced environments
- Stable work history in hospitality
- Organization and prioritization skills
- Promotions planning and execution
- Customer loyalty initiatives
- Reservation handling and coordination
- Food plating and presentation skills
- Point of sale (POS) system operation
- Full-service restaurant background
Timeline
Senior Restaurant Manager
Blackbeard's Inn
08.2024 - Current
General Manager
General Public House
08.2019 - 08.2024
Kitchen Manager/Restaurant Floor Manager
Clancy's Cantina
01.2009 - 01.2019
Kitchen Manager
Norwood's Seafood
01.1997 - 01.2007
High School Diploma -
New Smyrna Beach High School