Thomas T. O'Connor
Atherton,CA
Summary
Proactive thinker with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Well-known for creating positive workplace culture and high-performing teams.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Freedom Boat Club
05.2022 - Current
- Document and overview basic basic financial records for Mystic FBC day-to-day operations
- Encourage membership sign-ups and promote various company promotions
- Employ customer service skills to ensure maximum member satisfaction
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responsible for opening and closing of FBC Mystic office
YMCA- DIRECTOR ON DUTY (Building Supervisor)
Naik Family YMCA
05.2021 - 08.2022
- Built and managed processes for tracking and monitoring department performance.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Ensuring the presence and effectiveness of all staff in the building
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implementing the values of the YMCA
- Organized and updated databases, records and other information resources.
- Managed, developed and trained staff, established and monitored goals
- Promoted program enrollment and membership sign up
- Responsible for the opening/closing of the facility
Education
Bachelor of Science - Business Management
Menlo College
Atherton, CA05.2024
Associates - Business Administration And Management
Three Rivers Community College
12.2022
Diploma -
Ledyard High School
06.2018
Skills
- Business Administration
- Customer Relationship Management
- Customer Service
- Marketing Tactics
- Microsoft Office & G Suite
- Staff Management
- Time Management
Timeline
Assistant Manager
Freedom Boat Club
05.2022 - Current
YMCA- DIRECTOR ON DUTY (Building Supervisor)
Naik Family YMCA
05.2021 - 08.2022
Bachelor of Science - Business Management
Menlo College
Associates - Business Administration And Management
Three Rivers Community College
Diploma -
Ledyard High School
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