Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas TC Chen Jr

Irvine,CA

Summary

Seasoned Operations Coordinator and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

Herc Rentals
06.2023 - 09.2023
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Obtained signatures on contracts or corresponding paperwork to ensure audit compliance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reviewed all outbound or inbound contracts daily with operations team to ensure all were being filled accurately and had the correct terms based on previous contracts.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Managed and organized detailed paperwork for all contracts or work orders being made.
  • Negotiated contract terms with internal and external parties to ensure agreement on all levels.
  • Reported any contract issues with the appropriate parties involved.
  • Investigated and created in depth reports on any incidents, customer or employee based.
  • Engaged in direct problem solving if there was conflict within the branch or with a customer.
  • Generated financial and operational reports to assist management with business strategy.
  • Ran daily operational reports to then review and analyze with all branch members
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of 30 -member team.
  • Maximized efficiency through effective resource allocation and employee management.
  • Create reports using Excel to submit to higher ups or needed personnel.
  • Communicate quickly and efficiently with all parties involved with incidents throughout daily operations.
  • Manage a high workload daily while maintaining a positive team moral.

Senior Sales/Operations Coordinator

Herc Rentals
05.2022 - 06.2023
  • Obtained signatures both written and e-signatures for contracts and vital documents.
  • Managed all inbound and outbound contracts while ensuring terms were correct before finalization.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Provided sensitive past or current contract information to all parties in need.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Created contracts in accordance to previous contracts that were then provided the appropriate departments.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated costs of service with customers and vendors to decrease expenses and increase profit.
  • Maintain a high volume of workload either individually or with a small team.

Inside Sales Representative

Herc Rentals
04.2020 - 05.2022
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Use CRM software to create contracts and track equipment needed for upcoming contracts.
  • Assisted internal and external personal with any questions regarding contract terms.
  • Managed a high volume of calls while maintaining a constant work flow.
  • Managed friendly and professional customer interactions.
  • Set up new accounts and established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Used CRM software to maintain detailed contract logs and account reports.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Built relationships with customers and community to promote long term business growth.
  • Managed and processed a high volume of contracts daily while performing other duties.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided rough draft rental contracts to sales reps on the fly and as needed for future use.
  • Answered customers' questions regarding products, prices, and availability.

Warehouse Associate

FedEx
02.2019 - 03.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Barista Trainer

Starbucks
02.2019 - 03.2020
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Education

High School Diploma -

Beckman High School
Irvine, CA
06.2013

Skills

  • Audit Report and Analysis
  • Contract Preparation
  • Account Collections
  • Account Retention
  • Resource Allocation
  • Contract Negotiation

Timeline

Assistant Branch Manager

Herc Rentals
06.2023 - 09.2023

Senior Sales/Operations Coordinator

Herc Rentals
05.2022 - 06.2023

Inside Sales Representative

Herc Rentals
04.2020 - 05.2022

Warehouse Associate

FedEx
02.2019 - 03.2020

Barista Trainer

Starbucks
02.2019 - 03.2020

High School Diploma -

Beckman High School

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Thomas TC Chen Jr