Prepared monthly reports detailing sales figures, budgeting projections, and other pertinent information related to commercial accounts.
Generated reports detailing sales performance metrics such as lead conversion rates, average deal size.
Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended, selected and located merchandise based on customer desires.
Placed special orders or called other stores to find desired items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Inside Sales
Ferguson Enterprises LLC
Myrtle Beach, SC
08.2018 - 01.2022
Provided guidance and support to the inside sales team.
Identified opportunities for process improvements within the inside and account managemensales department.
coordinated commercial and residential sales
quotations and account management
procurement and scheduling
Inside Sales
Ferguson Enterprises LLC
Rockville, MD
10.2015 - 08.2018
submit takeoffs/quotations plumbing-some hvac
coordinate sales and delivery/pickup
customer service through calls/internet/fax
Inside Sales
Thomas Somerville Co.
Rockville, MD
05.2003 - 10.2015
customer service
quotations and procurement
product knowledge
coordinated sales efforts between multiple departments including field sales, inside sales,logistics and marketing teams
AO Smith factory certified
Counter Manager
Ferguson Enterprises LLC
Rockville, MD
02.1996 - 04.2003
Inventory and procurement specialist
supervisor of 6 associates in sales techniques and knowledge