Performance PCs
Thomas (TJ) Pniewski
Care Specialist Team Lead
Bayville,United States
Summary
Hardworking Care Specialist with talent for resolving all types of issues. Organized, effective, and always punctual while championing a myriad of challenges/changes and deciphering trends in behaviors and practices.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Care Specialist 2
Best Buy
Remote
10.2019 - Current
- Acting as main point of contact under direct leadership for in-the-moment support of team including 19 Specialists.
- Troubleshooting, diagnostics, and support for a wide variety of electronics; Including, but not limited to Home Theater, Smart Home and Appliances.
- Navigating exploded-view schematics to order parts for on site technicians to successfully complete timely repairs.
- Over-the-phone support for repair and delivery logistics across the US.
- Guided clients through end-to-end solutions within Geek Squad Services Exchange Support.
- Assisting and supporting the training and onboarding of new Specialists.
Remote Support Fulfillment
Geek Squad - Best Buy
Remote
12.2018 - 10.2019
- Troubleshooting for all areas of PC end-user needs via remote LogMeIn platform.
- Communicating with clients via phone and chat to ensure a focused solution for the work to be completed.
- Diagnostics and execution of fixes for network, application, device, and operating system issues.
- Providing guidance/insight on new technology for clients in the market for upgrades and additions.
Remote Support Dispatch
Geek Squad - Best Buy
Remote
03.2015 - 12.2018
- Directing online traffic to the appropriate resources in order to expedite repairs and requests.
- Providing end-to-end solutions for clients using a vast array of remote and on site services.
- Provided mass remote training of techs at new satellite location abroad.
Assisted in company-wide rollout of Microsoft Symphony CRM.
Education
Course Work - Network Administration
Devry University
New Brunswick 05.2011 - 09.2015
Course Completion - Computer Service And Repair
Ocean County Vocational-Technical School
Toms River, NJ 09.2001 - 07.2002
Skills
Adaptation
Attention to deatil
Networking
Communication
Problem solving
Interests
3D Printing
CO² Laser Operations
Graphic Design
Timeline
Care Specialist 2
Best Buy
10.2019 - Current
Remote Support Fulfillment
Geek Squad - Best Buy
12.2018 - 10.2019
Remote Support Dispatch
Geek Squad - Best Buy
03.2015 - 12.2018
Course Work - Network Administration
Devry University
05.2011 - 09.2015
Course Completion - Computer Service And Repair
Ocean County Vocational-Technical School
09.2001 - 07.2002