Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Thomas Winfield Austin

Thomas Winfield Austin

Newport News,VA

Summary

Professional caregiver skilled in maintaining high standards of care and patient safety. Proven track record in delivering empathetic support, assisting with daily living activities, and ensuring comfort and dignity. Known for strong collaboration and flexibility in dynamic care settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Private Care Giver

Val Papkey
12.2017 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping, preparation of meals, assist on trips and vacations
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Enhanced patient comfort by providing compassionate and attentive personal care.

Asistiant Fresh Foods Manager

Harris Teeter Grocery
06.2012 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Manager

Panera Bread
07.2007 - 06.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Education

Associate of Science - Management

Stratford University
Newport News, VA
08-2016

Skills

  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Record preparation
  • File maintenance
  • Call handling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure
  • Remote office availability
  • Microsoft office
  • Customer relations
  • Teamwork and collaboration
  • Problem resolution
  • Professional telephone demeanor
  • Document and records management
  • Data entry
  • LiveChat messaging
  • Administrative and office support

Certification

  • PCW - Personal Care Worker

Interests

  • Gardening
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Cooking

Timeline

Private Care Giver

Val Papkey
12.2017 - Current

Asistiant Fresh Foods Manager

Harris Teeter Grocery
06.2012 - 03.2017

Shift Manager

Panera Bread
07.2007 - 06.2012

Associate of Science - Management

Stratford University

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