Experienced professional Case Manager with a demonstrated history of working in the management industry, apartment management, FEMA, business leadership, disaster programs, office administration, sales management, business development. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Hi, I’m
Thomese Hollins
Grant Specialist I
Beaumont,TX
Summary
Overview
24
years of professional experience
Work History
Hunt Guilliot & Associates
Case Manager Analyst
09.2021 - Current
Job overview
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Processed applications for Louisiana Initiative Buyout Program through state
- Processed over 92% of applications for program
The Crossing
ASAP Personnel Leasing/Assistant Manager
08.2021 - 09.2021
Job overview
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Managed daily and weekly marketing and leasing plans.
- Collected, completed and processed lease applications.
- Managed over 50 customer calls daily
- Increased Sales by 10%
Luther & Speight LLC
Disaster Case Manager
05.2021 - 07.2021
Job overview
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Work with clients to connect them with resources that are offered through local along with government agencies
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions
- Maintained energy and enthusiasm in fast-paced environment
- Handled 100 calls per day] to address customer inquiries and concerns
Sunchase American
Assistant Manager
09.2020 - 05.2021
Job overview
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using one site
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately $10,500
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maintained constant balance and accounting of property petty cash account.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
Endeavors
Disaster Case Manager Supervisor
05.2018 - 07.2020
Job overview
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to all clients, handled challenging situations .
- Handled over 100 calls per day to address customer inquiries and concerns
- Exceeded goals through effective task prioritization and great work ethic
Houdini Plumbing
Office Manager
10.2007 - 02.2018
Job overview
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Interviewed, on-boarded, developed and oversaw daily activities of 5 clerical and administrative office personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory by maintaining documentation of stock.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Compared vendor prices and negotiated for optimal savings
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
Timberlake Courts
Assistant Apartment Manager
05.2009 - 11.2014
Job overview
- Trained staff on compliance, policies and procedures to maximize success.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Wrote and filed reports each day on current leasing activities.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Managed operations and leasing of upscale community of nearly 7 executive apartment homes
- Managed property financial records by collecting rent from 244 tenants and reconciling monthly accounts payable and receivable
Normandy Woods Apartments
Assistant Apartment Manager
02.2000 - 07.2009
Job overview
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Managed property financial records by collecting rent from 244 tenants and reconciling monthly accounts payable and receivable.
- Utilized social media, Craig's List, banners and signs to advertise vacant apartments.
- Prepared and processed lease and rental applications using Yardi and other programs
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Responded to all Common Area Maintenance (CAM) inquiries.
Education
Bryant And Stratton College - Newport NewsNewport News, VA
Bachelor of Arts from Business Management
01.2018
University Overview
University of PhoenixPhoenix AZ
Associate of Arts from Healthcare Administration
02.2004
University Overview
Skills
- MS Office
- Customer service
- Organization
- Communications
- Employee training
- Clerical
- Microsoft Office
- Troubleshooting
- Good listening skills
- Reading comprehension
- Verbal and written communication
- Detail-oriented
- Written Communication
- Data management
Timeline
Case Manager Analyst
Hunt Guilliot & Associates
09.2021 - Current
ASAP Personnel Leasing/Assistant Manager
The Crossing
08.2021 - 09.2021
Disaster Case Manager
Luther & Speight LLC
05.2021 - 07.2021
Assistant Manager
Sunchase American
09.2020 - 05.2021
Disaster Case Manager Supervisor
Endeavors
05.2018 - 07.2020
Assistant Apartment Manager
Timberlake Courts
05.2009 - 11.2014
Office Manager
Houdini Plumbing
10.2007 - 02.2018
Assistant Apartment Manager
Normandy Woods Apartments
02.2000 - 07.2009
Bryant And Stratton College - Newport News
Bachelor of Arts from Business Management
University of Phoenix
Associate of Arts from Healthcare Administration
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