Summary
Overview
Work History
Education
Skills
Timeline
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Thomesia Williams

Lawrenceville,GA

Summary

Motivated and customer-focused professional with over 2 years of experience in dispatch coordination and customer service. Skilled in managing high call volumes, scheduling field technicians, and resolving service-related issues efficiently. Brings strong communication, adaptability, and a customer-first attitude. Eager to contribute operational support and client satisfaction to Computer Generated Solutions (CGS).

Overview

4
4
years of professional experience

Work History

Dispatch & Customer Support Specialist

Essential Multi-Services LLC
08.2022 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Coordinate and dispatch service technicians across Georgia for residential and commercial clients.


Customer Service & Scheduling Assistant

TE Multi-Services LLC – Lawrenceville, GA
05.2021 - 08.2022
  • Handled inbound and outbound client communications for tax, notary, and service appointments.
  • Managed calendars, scheduled service requests, and supported backend operations for mobile services.
  • Entered customer data, tracked service requests, and ensured timely follow-ups.
  • Answer client calls and provide updates on appointments, technician arrival times, and service timelines.
  • Document work orders, service issues, and outcomes using dispatch and CRM systems.
  • Maintain 95%+ customer satisfaction rating by handling escalations with professionalism and speed.

Education

Associate of Applied Science -

Georgia State University
Atlanta, GA
01-2027

High School Diploma -

Shiloh High
Snellville, GA
05-2021

Skills

  • Proficient in Salesforce, Zendesk, and Freshdesk
  • Skilled in utilizing ServiceTitan and FieldEdge for dispatch operations
  • Experienced with call center systems: Five9, RingCentral
  • Skilled in using Microsoft Office applications

Timeline

Dispatch & Customer Support Specialist

Essential Multi-Services LLC
08.2022 - Current

Customer Service & Scheduling Assistant

TE Multi-Services LLC – Lawrenceville, GA
05.2021 - 08.2022

Associate of Applied Science -

Georgia State University

High School Diploma -

Shiloh High

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Thomesia Williams