Evan Thompson

As an accomplished IT Support Specialist with extensive experience in driving operational improvements and spearheading technological innovation, my tenure at Amazon was marked by proactive problem-solving and strategic development. I took the initiative to design and implement an ASL Cart, significantly enhancing service accessibility for ASL users, and engineered a custom workstation tailored for visually impaired colleagues, thereby promoting an inclusive work environment. My strategic contributions have been pivotal in refining help desk operations, optimizing end-user training programs, and instituting an automated training system that dramatically reduced defect-related losses by $8 million annually. With a keen focus on cost-efficiency and user satisfaction, I am committed to applying my results-oriented approach and deep industry knowledge to deliver high-impact IT solutions that align with the core objectives of a progressive company.