Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Thompson Misty

Thompson Misty

Burleson,TX

Summary

Dynamic Store Manager at CVS Pharmacy with a proven track record in enhancing customer satisfaction and reducing employee turnover. Skilled in training and mentoring staff, implementing loss prevention strategies, and optimizing store operations. Recognized for creating innovative merchandising displays that significantly boosted sales revenue while fostering a positive team environment.

Overview

22
22
years of professional experience

Work History

Store Manager

CVS Pharmacy
02.2016 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Paraprofessional

BISD
12.2014 - 01.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Improved classroom management with development of behavior modification plans.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Participated in professional development workshops, continuously improving teaching skills.

Director

Fellowship Learning Center
11.2003 - 07.2009
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

Education

Irion County High School
Mertzon, TX

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Payroll management
  • Loss prevention procedures
  • Sales promotions
  • Vendor management
  • Project management
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Retail inventory management
  • Recruiting and hiring
  • Operations management
  • Policies and procedures
  • Staff management
  • Sales expertise
  • Accurate cash handling

Timeline

Store Manager

CVS Pharmacy
02.2016 - 07.2025

Paraprofessional

BISD
12.2014 - 01.2017

Director

Fellowship Learning Center
11.2003 - 07.2009

Irion County High School

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