Thomya Lockett
Summary
A motivated, task-driven professional with substantial experience in data entry and customer service duties. Possess incomparable ability to perform accurate and efficient entry of data into administrative software. Outstanding treatment knowledge and stellar communication skills.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Teleperformance USA
11.2025 - 12.2025
- Handled high-volume inbound calls, answering questions related to services, schedules, reservations, and account details.
- Scheduled appointments and updated customer information using internal systems and Microsoft Office applications.
- Resolved customer concerns and complaints calmly and effectively, even during peak call volumes.
- Maintained up-to-date knowledge of services and policies to provide accurate information to customers.
- Performed regular data audits to ensure accuracy and compliance within customer records.
- Demonstrated the ability to work independently, manage time effectively, and perform well under pressure.
Healthcare Customer Service Representative
Gold Coast Health Plan
02.2022 - 05.2024
- Scheduled appointments for patients using the electronic health records system and Microsoft Office.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services, including data audits.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Performed data audits to ensure accuracy in patient records.
- Remote
Caregiver
Daybreak Community Services
01.2020 - 02.2022
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Assistant Teacher
God's Little Angels Childcare Center
09.2017 - 08.2019
- Worked to foster a warm and caring environment centered around trust and compassion.
- Assisted with receptionist duties, file organization and research and development, including proofreading.
- Delivered safe and efficient child care services to around 15 children aged from 4 to 10 years old, collaborating with 4 child care providers.
- Obtained scanned records and uploaded them into the database using Microsoft Office.
- Developed friendly relationships and credibility with parents, educating children, playing with them, and doing different projects.
- Instructed children in health and personal habits, such as eating and resting, while creating and developing appropriate lesson plans using Microsoft Office.
Education
Bachelor of Science - Forensic Chemistry
Lamar University
Beaumont, TX12-2026
High School Diploma - undefined
Navasota High School
Navasota, Texas06.2018
Skills
- Record maintenance
- Policy Adherence
- Appointment Scheduling
- Insurance Verification
- Stress Tolerance
- Strong Typing Proficiency
- Interpersonal skills
- Database
- Research
- Proofreading
- Data Entry
- Microsoft Office
- Data Audits
Timeline
Customer Service Agent
Teleperformance USA
11.2025 - 12.2025
Healthcare Customer Service Representative
Gold Coast Health Plan
02.2022 - 05.2024
Caregiver
Daybreak Community Services
01.2020 - 02.2022
Assistant Teacher
God's Little Angels Childcare Center
09.2017 - 08.2019
High School Diploma - undefined
Navasota High School
Bachelor of Science - Forensic Chemistry
Lamar University