Thomya Williams
San Diego,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
San Diego, CA
03.1997 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Psychology
National University
La Jolla, CASkills
- Problem Resolution
- Customer Service
- Multi-Task Management
- Complaint Handling
- Computer Proficiency
- De-Escalation Techniques
Affiliations
- Local community volunteer helping with enviormental issues
- Volunteer to help veterans
Certification
- Data analysis
Timeline
Customer Service Representative
AT&T
03.1997 - 03.2022
Some College (No Degree) - Psychology
National University
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