Thong Nguyen
Plainfield,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Public Relations Member
Ramblers Brotherhood Project @ Loyola Uni Chicago
Chicago, IL
01.2024 - Current
- Spread awareness of Ramblers Brotherhood Project and bring in a safe environment for the Men’s at Loyola University of Chicago.
- Promote the name and spread the word of the God through the Jesuit Values
- Bring about the 5 aspect of values in the community. Physical, Mental, Emotional, Academic, and most importantly Spritual.
Roblox Back-End Lua Scripter
Roblox
, CA
07.2020 - Current
- Implement personal works into finding glitches in a lot of games and turning it in.
- Utilization of third party tool to break games, in order to find issues within the internal source of the game.
- Providing insight to other developers and allows creative and critical thinking through the fixation of the source.
- Supported development teams in troubleshooting production issues related to back-end services.
- Established clear system performance standards and wrote specifications.
- Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
EBay Seller
EBay
San Jose, CA
05.2020 - Current
- Developed customer service policies and procedures to ensure timely responses to inquiries.
- Created detailed product listings with photographs, descriptions, and prices.
- Responded to customer complaints and disputes in a timely manner.
- Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
- Analyzed competitor pricing models to stay ahead of the competition.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Calculated total purchase amounts, taxes and shipping costs for new products.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Listened to customer interests and needs and matched with suitable related products.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Roblox Freelancing Advisor
Roblox
San Mateo, CA
05.2017 - Current
- Provide players with the imagination to put into their games/product to enhance player counts and fanbase
- Work side by side with developers of many games to increase popularity and allow projections of marketing.
- Overseas many projects and provide insight in personal and ethical ideas to increase success in current and future games
Education
Bachelor of Business Administration-Finance
Loyola University of Chicago
Chicago, IL05-2027
Skills
- Marketing
- Online Content Development
- Customer Service-Focused
- Quality And Compliance
- Creative Strategies
- Producing Content
- Project Management
- Event Planning
- Program Leadership
- Lua Language
- Critical Thinking
- Public Engagement
- Mac And Pc Proficient
- Communications
Timeline
Public Relations Member
Ramblers Brotherhood Project @ Loyola Uni Chicago
01.2024 - Current
Roblox Back-End Lua Scripter
Roblox
07.2020 - Current
EBay Seller
EBay
05.2020 - Current
Roblox Freelancing Advisor
Roblox
05.2017 - Current
Bachelor of Business Administration-Finance
Loyola University of Chicago
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