Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

THONG TRAN

Westminster,California

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Operations professional with solid foundation in managing and optimizing team performance. Known for driving process improvements while maintaining high standards of quality and efficiency. Strong focus on team collaboration and achieving results, adaptable to evolving challenges. Proficient in resource management and operational strategy.

Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments.

Overview

2
2
Languages
2027
2027
years of professional experience

Work History

Operations Team Lead

Pholuscious
Huntington Beach, CA
2026 - Current
  • Oversaw daily operations, ensuring team adherence to quality and safety standards.
  • Coordinated workflow processes to enhance efficiency and productivity across departments.
  • Mentored and trained new team members on operational procedures and best practices.
  • Implemented process improvements resulting in reduced waste and increased output quality.

Front of House Support Managers

Din Tai Fung
Costa Mesa, CA
01.2021 - 03.2024
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Mentored junior staff members, providing guidance and coaching to enhance their skill sets and career progression potential.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.

Head of Server

Gram Korean BBQ
Garden Grove, CA
01.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.

Education

Associate in Arts Degree - Liberal Arts, Emphasis in Business and Public Administration

Golden West College
Huntington Beach, CA

Bachelor of Science - International Business

California State University, Fullerton
Fullerton, CA
05.2028

Skills

  • Technical support expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Continuous Improvement
  • Staff Management
  • Regulatory Compliance
  • Training and mentoring
  • Customer service understanding
  • Customer Service
  • Team Leadership
  • Customer service expertise
  • Decisive Decision-Making

LANGUAGES

Vietnamese - Native or Bilingual
English - Full Professional

Timeline

Front of House Support Managers

Din Tai Fung
01.2021 - 03.2024

Head of Server

Gram Korean BBQ
01.2019 - 01.2021

Operations Team Lead

Pholuscious
2026 - Current

Associate in Arts Degree - Liberal Arts, Emphasis in Business and Public Administration

Golden West College

Bachelor of Science - International Business

California State University, Fullerton