Thong Vang

• Assist in managing Chromebook deployment and support operations, overseeing a team of 8 technicians and support staff to ensure timely and efficient service for devices across multiple locations
• Supervise the inventory management of Chromebooks, from procurement to repairs, minimizing shrinkage and device
• Develop and implement training programs for team members on troubleshooting, customer service, and device configuration
• Coordinate with vendors and manufacturers for repairs and warranty claims, ensuring efficient turnaround times and high customer satisfaction
• Manage data security protocols to ensure Chromebooks comply with industry standards, including [FERPA/GDPR or other relevant compliance], maintaining full compliance during audits
• Oversee customer support operations, managing escalations and troubleshooting processes
• Lead product deployment for new clients or educational institutions, ensuring smooth installations of Chromebooks and timely setup for teachers/students/employees
• Work with senior management to forecast inventory needs, optimizing device purchase strategies and reducing overall equipment expenditures
• Track device performance and user feedback, implementing improvements to reduce recurring technical issues, achieving a decrease in support tickets
• Monitor operational metrics and implement process improvements, increasing team efficiency and reducing the average turnaround time for repairs and service
• Managing and troubleshooting hardware (printers, scanners, ECRTs) used in the restaurant environment.
• Coordinating with vendors for repairs, service contracts, and hardware replacement.
• Ensuring all hardware is working smoothly during business hours with minimal downtime.
• Tracking hardware inventory and managing procurement for new equipment.
• Performing routine checks and diagnostics to prevent issues before they occur.
• Supply Chain Management: Oversee the end-to-end logistics process, including sourcing, transportation, inventory management, and delivery to ensure products meet demand on time and within budget.
• Vendor Management: Develop and maintain relationships with vendors, carriers, and suppliers to negotiate contracts, reduce shipping costs, and improve delivery times.
• Process Improvement: Implement and monitor logistics processes, identifying inefficiencies and streamlining operations to improve on-time delivery
• Compliance and Safety: Ensure compliance with regulatory requirements and company policies related to transportation, hazardous materials, and safety protocols, passing all audits with zero violations
• Assisted the General Manager in overseeing daily operations of the business
• Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
• Collaborated with department heads to develop and implement strategies for achieving company goals
• Managed a team of 8 employees, providing guidance and support to ensure efficient workflow
• Led weekly meetings with staff to communicate goals, provide updates, and address any concerns or issues
• Developed strong relationships with vendors and suppliers to negotiate favorable pricing terms and maintain inventory levels
• Conducted regular inspections of facilities to ensure compliance with safety regulations and cleanliness standards
• Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
• Implemented quality control procedures to maintain consistent product/service standards across all departments
• Created employee schedules based on projected demand while optimizing labor costs
• Analyzed sales data and market trends to identify opportunities for growth and improvement
• Assisted in the development of marketing campaigns to promote products or services offered by the business
• Monitored financial performance and implemented cost-saving measures, resulting in reduction in expenses
• Assisted the General Manager in overseeing daily operations of the business
• Managed a team of employees, providing guidance and support to ensure efficient workflow
• Implemented new training programs for staff members, resulting in improved productivity and customer satisfaction
• Collaborated with department heads to develop and implement strategies for achieving company goals
• Monitored financial performance and implemented cost-saving measures, resulting in reduction in expenses
• Developed strong relationships with vendors and suppliers to negotiate favorable pricing terms and maintain inventory levels
• Led weekly meetings with staff to communicate goals, provide updates, and address any concerns or issues
• Conducted regular inspections of facilities to ensure compliance with safety regulations and cleanliness standards
• Assisted in the development of marketing campaigns to promote products or services offered by the business
• Resolved customer complaints or escalated issues promptly, ensuring high levels of customer satisfaction
• Analyzed sales data and market trends to

identify opportunities for growth and improvement

• Created employee schedules based on projected demand while optimizing labor costs
• Implemented quality control procedures to maintain consistent product/service standards across all departments

• Lead a team of 30 associates in replenishing stock and ensuring accuracy, maintaining optimal products levels to make customer demand and prevent out of stock situations
• Oversee The execution of the replenishment processes, ensuring product flow from the back room to sales floors is seamless and timely, improving stock availability by 5%
• Develop and implement replenishment strategies, reducing product shrinkage and lost by 5% through efficient, stocking and inventory control
• Track and analyze product movement to forecast demand and adjust stock levels accordingly improving inventory turnover by 5%
• Collaborate with department managers to prioritize product replenishment, ensuring high demand items are consistently stock merchandise
• Train and mentor team members on proper stocking procedures, safety protocols, and inventory management systems, improving team efficiency by 10%
• Monitor inventory report and make adjustments to avoid out of stocks, ensuring a consistently positive customer shopping experience
• Work closely with the store, leadership team to meet weekly and monthly replenishment goal, driving store success to a 5% increase in on time replenishment
• Ensure compliance with Walmart, safety and operational standards, passing all audits with zero violations and minimizing workplace accidents
• Coordinate with suppliers and vendors to manage a flow of goods to ensure timely deliveries, leading to a 5% improvement in stock replenishment speed

• Oversee daily Store operation managing a team of 300+ associates across multiple departments, ensuring efficient and effective service to meet store goals
• Drive sales and profitability by executing store promotions, ensuring inventory levels are maintained and authorize product placement to increase customer engagement and sales
• Implement employee development programs resulting in a 10% improvement in team productivity and reduction of turnover by 10%
• Assist in managing P&L statements, budget forecasting, and cost control measures contributing to a 5% decrease in operating expenses
• Monitor and evaluate sales performance, setting daily weekly and monthly goals to consistently meet or exceed sales target
• Oversee visual, merchandising, and store, layout and insurance compliance with corporate standards and improving the overall customer shopping experience
• Lead store opening and closing procedures, including cash handling security and store cleanliness to maintain a safe and welcoming environment for customers and associates
• Coordinate inventory management and stock replenishment, reducing shrinkage and improving in stock rates by 10%
• Collaborate with Department manager to assist staffing needs manage schedule and ensure efficient labor utilization during peak periods

• Assess in oversee daily operations of Auto Care Center managing a team of 25 automotive technician and service associates, ensuring smooth workflow, and customer satisfaction
• Support Store and Department managers to meet or exceed monthly sales and service targets contributing to a 10% increase in monthly revenue from automotive services, lead team scheduling and training to ensure high level performances and customer complaints by 10%
• Manage automotive parts and service inventory, ensuring optimal stock levels and minimize waste leading to 5% reduction and inventory shrinkage
• Insurance compliance with Walmart and state automotive safety and service standards maintaining a consistent track record of zero compliance violation during audits
• Assist in managing P&L for Department, identifying and executing cost saving measures resulting in a 5% decrease in overhead expenses
• Oversee vehicle service operations, including tire, replacements, oil changes, and battery installations maintaining high customer satisfaction
• Coordinate the repair process with vendors, ensuring timely turnaround of services improving service speed
• Drive continuous improvements and Auto Center processes by collecting and analyzing customer feedback and team performance data

• Supervise a team of 40+ associates in the following department, electronics automotive, sporting goods, fabrics, garden, seasonal, and hardware to ensure optimal, product placement and merchandising standards and customer satisfaction
• Oversee daily stocking and replenishment of merchandise achieving 90% or higher in stock rate while reducing out of stocks by 10 to 15%
• Coordinator with store management and department managers to plan and execute seasonal merchandising strategy driving 90% sells through and key category such as back-to-school Halloween and Christmas
• Train monitor and develop team members on merchandising best practices product knowledge and safety protocols contributing to a 10 to 15% increase in team productivity
• Manage planogram execution and conduct audits to ensure compliance with corporate visual merchandising guidelines leading to a 10% improvement and store layout efficiency
• Utilize Wal-Mart's inventory management system to track product movement reduce shrinkage by 5% to ensure timely replenishment of high demand items
• Provide exceptional customer service resolving issues and complaints leading to a 10% increase in customer positive feedback
• Support markdowns for promotional displays and seasonal resets, driving traffic and increasing sales during Key retail periods

• Supervise daily operations of the automotive center, managing a team of 16 technicians and service advisors to ensure high-quality, timely vehicle maintenance
• Lead scheduling, training, and performance management, increasing team efficiency and reducing employee turnover maintaining a 93.75% employee retention rate year over year
• Drive customer satisfaction by maintaining service quality and resolving escalated issues, contributing to a 90% positive customer feedback rating
• Monitor inventory levels for tires, batteries and automotive parts, streamline ordering processes to reduce overstock and minimize shrinkage
• Ensure Compliance with Wal-Mart and state automotive safety standards, passing all audits and inspections with zero violations
• Analyze service metrics labor hours and PNL statements to identify cost saving opportunities and improve services
• Collaborate with Store management and other department to meet revenue targets, achieving or exceeding monthly service sales goals of 10%