Thong Yang
Retail Parts Specilist
Maplewood,MN
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Retail Specialist
NAPA Auto Parts - Genuine Parts
Maplewood, MN
04.2019 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Parts Manager
Ryder Truck Rental
Saint Paul, MN
09.2017 - 01.2019
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Provided timely, insightful and accurate reports to upper management.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Tracked project costs and other financial metrics to maximize profitability.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Scheduled utility service providers according to project timelines.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Parts Manager
AutoZone
Maplewood, MN
08.2013 - 03.2018
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Automotive Technician
Tires Plus
Saint Paul, MN
07.2010 - 02.2014
- Examined new and replacement parts to uncover defects.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Maintained accurate records of time and materials required to perform repairs and service.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
High School Diploma -
Patrick Henry High School
Minneapolis 09.2007 - 05.2010
Skills
Cash register operation
Timeline
Retail Specialist
NAPA Auto Parts - Genuine Parts
04.2019 - Current
Parts Manager
Ryder Truck Rental
09.2017 - 01.2019
Parts Manager
AutoZone
08.2013 - 03.2018
Automotive Technician
Tires Plus
07.2010 - 02.2014
High School Diploma -
Patrick Henry High School
09.2007 - 05.2010
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